Red Sox Destinations FAQ

National Car Rental

Get the answers to frequently asked questions about Red Sox Destinations fan travel packages.

When will I receive my itinerary?

A personalized itinerary will be emailed to you two weeks prior to your trip. The itinerary will include confirmation numbers, timing for events, and other important information for the trip.

What is in my gift bag(s)? When can I expect to receive it? Can I bring it into the ballpark?

Guests will receive a clear Red Sox Destinations bag with Red Sox merchandise, an MLB baseball and ball cube, and other gift items. The bags are allowed inside MLB ballparks and will be distributed at the ballpark during the trip.

Which current or former player will attend the Meet and Greet?

Due to the busy and unpredictable schedules of our current and former players, we are often unable to determine who the person will be until the week of the event. Your player will be announced as early as possible.

Where are the seats located?

Trips to Fenway Park include game tickets in the left field loge box sections. Seat locations vary for road trips. Red Sox Destinations always aims to secure the best possible group ticket location that can accommodate our entire group.

What if a member in my group needs accessible seating?

If a member of your party requires handicap/ADA accessible seating, please make note in your registration or feel free to call our staff to discuss at 617-226-6400.

If I would like to extend my stay, should I do so through Red Sox Destinations or should I call the hotel directly?

Extended stays should be coordinated through Red Sox Destinations to ensure that you receive our special discounted rate. All extended reservations are made based on availability at the hotel.

What is your rainout policy?

Rainouts are uncommon, but in the event a rainout does occur, there are a few options:

  • Your ticket is always good for the rescheduled game (which in many cases is played during the dates of the scheduled trip as a doubleheader). Tickets are non-refundable if there is a rainout.
  • If you are unable to attend the rescheduled game, the ticket is yours to do what you wish with and can be shared within the app.
  • All other trip events will take place as planned, and you will be notified immediately if there are any timing or location changes.

What is your cancellation policy?

All trip bookings are final and cannot be changed, refunded, exchanged, or cancelled. Please see our Terms & Conditions for more information. We strongly encourage the purchase of travel insurance.

How do I access my Red Sox digital game tickets?

Game tickets will be distributed digitally within the MLB Ballpark app two weeks prior to your trip. Please follow the instructions below to access your tickets within the app:

  1. Download the MLB Ballpark app through the App Store or Google Play.
  2. Log in or create an login using the same email address used to purchase your Red Sox Destinations package.
  3. If prompted, follow the instructions to verify your email. Your tickets will then be available in the app!

What items can't be brought into the stadiums?

For additional questions, please contact [email protected] or call 617-226-6400.