Frequently Asked Questions
When will I receive my itinerary package with my game tickets and my Special Guest credentials?
A personalized itinerary will be emailed to you no later than one (1) week prior to your trip. The itinerary will include confirmation numbers, timing for the scheduled events and other important information for the trip. If you are staying at one of the designated Red Sox Destinations hotels, you will receive your game tickets and VIP Credentials at the hotel upon check in. If you choose not to stay at one of the Red Sox Destinations designated hotels, you will receive your game tickets and credentials via FedEx one (1) week prior to your trip departure. If you live international, the tickets and credentials will be in your gift bag at the hotel. We do not accept P.O. Boxes as shipping address, please provide a valid address during your registration that will accept FedEx packages.
What is in my gift bag? When can I expect to receive it?
Your gift bag will be a premium drawstring leather baseball bag. Included within the bag will be a Red Sox hat, an MLB Game Ball with a ball holder, the most recent edition of Red Sox Magazine, and other Red Sox gift items. For an additional $100 ($60 for youth jerseys) you can upgrade your gift bag to include a Majestic Athletic Replica Jersey(s) of your choice (size, style, and player). You can retrieve your gift bag upon check-in at your selected hotel. If you choose to take part in Red Sox Destinations without hotel accommodations, we will have your gift bag waiting upon arrival at the player reception.
What styles of Majestic Athletic Replica Jersey are available?
Should you upgrade to receive a Majestic Athletic Replica Jersey(s), these are available in Men's, Women's, and Youth sizes. The availability of styles is as follows:
- Men's: Any player or personalization is available for the Home (White) jersey, Road (Grey) jersey, and Alternate (Red) jersey. Please note that like the on-field version, the home jersey only has the number on the back, and does NOT have the player's name. Both the Road (Grey) and Alternate (Red) jerseys will have name and number on the back.
- Women's & Youth: Any player or personalization is available for the Home (White) jersey.
- David Ortiz #34 are not available for customization
If I upgrade to a jersey gift bag(s), when do I need to select my jersey(s) by?
In order to ensure that your Red Sox jerseys are ready for you and your party by the time the Destinations trip begins, please be sure to make all selections no later than 60 days prior to your trip. All jerseys are made custom by Majestic Athletic, and require advance ordering in order to ensure on-time delivery. Jerseys ordered less than 60 days before your trip are not guaranteed for on time delivery.
What if I don't order my jerseys by the cut-off date?
If you are unable to select your jerseys within 60 days of the trip's departure, we will make a best effort to get your jerseys for you in time for your trip, but please be aware that there is a possibility your jerseys will need to be sent to your home address after your trip's conclusion.
Where are the seats located for games on the road?
Red Sox Destinations always looks to secure great group seat locations. Generally, we aim for tickets that have a face value between $70 and $100. We work diligently with each team's ticket office to negotiate the best possible group ticket location that can accommodate our group.
Where are the seats located for games at Fenway?
At Fenway, Red Sox Destinations guests sit in what is known as the Coca-Cola Pavilion (Pavilion Reserved 18 on the Fenway Seating chart.) It is on the State Street Pavilion level (one of our two premium levels) and is located between third base and the Green Monster. With a full view of the Fenway field and an outstanding view of the Boston skyline in the background, the Coca Cola Pavilion provides an excellent vantage point to view some exciting Red Sox baseball. One of the newest sections in the park (first opened in 2008), it has no obstructed views as well as providing some of the most spacious seats at Fenway Park, which is very difficult to find.
What if a member in my group needs accessible seating?
If a member in your party requires handicap/ADA Accessible seating, please make note in your registration under the "special requests" tab and a member of our staff will reach out to you to discuss. Or feel free to give us a call at (617)226-6400!
What is the Green Monster/On-Field Batting Practice upgrade?
The Green Monster/On-Field Batting Practice upgrade is available for select Red Sox Destinations games at Fenway Park. In addition to your Coca-Cola Pavilion game ticket, you will receive a Green Monster Standing Room ticket. This will give you access to the Green Monster during the game and during batting practice in addition to your seat in the Coca-Cola Pavilion. You will also have the special opportunity to watch the Red Sox take batting practice from the warning track (weather permitting). Capacity is limited to just 20 people for each game that the upgrade is made available.
If I would like to extend my stay, should I do so through Red Sox Destinations or should I call the hotel directly?
All hotel extensions should be made with Red Sox Destinations via telephone at 617.226.6400 to ensure that you receive our special discounted rate. Please book all extensions to your stay no later than 3 weeks prior to your check-in date in order to ensure availability. All extended reservations are made based on availability at the hotel.
What is your rain-out policy?
While a rain out is not a common occurrence during the season, it is always a possibility. In the event a rain out does occur, there are a few options:
- Your ticket is always good for the rescheduled game (which in many cases is played during the dates of the scheduled trip as a double header). Tickets are non-refundable if there is a rainout.
- In the event the game is not played during the dates of the scheduled trip and you are unable to attend the rescheduled game, the ticket is yours to do what you wish with (give to friends, family, etc.)
Which player will attend the VIP Reception?
Each VIP Reception will include a chance to get an autograph and participate in a Q&A with one current Red Sox player. Due to the busy and often unpredictable schedules of our players, we are generally not able to determine who the player will be until the week of the reception. As soon as we finalize who will be appearing at your VIP Reception, we will send an e-mail out to inform you.
What is your cancellation policy?
Full payment is due upon reservation, 90% of your package price is refundable up until 60 days prior to your scheduled trip. Packages booked within 60 days of scheduled trip require full payment upon reservation and are non-refundable. All payments are final and non-refundable within 60 days of a scheduled trip. Please purchase travel insurance to protect your purchase within 60 days of the trip.
Do you offer Travel Insurance?
Yes! We now offer travel insurance via AAA Travel. A booking link is available on the confirmation page and via the e-mail confirmations. Please get a free quote to protect your package within 60 days of the trip. No refunds will be offered within 60 days of the trip date because of this new travel insurance offering.