Red Sox Destinations: FAQs


What are the health and safety protocols?

The Red Sox will continue to place the highest priority on the health and safety of all employees and fans taking part in Red Sox Destinations and will fully comply with the updated guidance from the City of Boston and Chicago.

Please visit the below links to find out more information on how our Red Sox Destinations vendors are operating at this time. All policies and protocols need to be followed by both customers and staff.

When will I receive my itinerary package and Special Guest credential(s)?

A personalized itinerary will be emailed to you no later than one (1) week prior to your trip. The itinerary will include confirmation numbers, timing for the scheduled events and other important information for the trip.

If you are staying at one of the designated Red Sox Destinations hotels, you will receive your special guest credential(s) at the hotel upon check-in. If you choose not to stay at one of the Red Sox Destinations designated hotels, you will receive your special guest credential(s) upon arrival for the Red Sox Tour on Saturday at Fenway Park unless otherwise discussed with a Red Sox Destinations representative. For our Chicago Trip, a representative will reach out to coordinate if you are a no hotel guest. Your itinerary will confirm these details.

How do I access my Red Sox digital tickets?

All instructions on how to access your digital tickets will be included in your personalized itinerary. It is easier than ever to manage your tickets right from your phone through both the MLB Ballpark app and your My Tickets account. You’ll never lose track of your tickets again. When you arrive at the park on the day of the game, simply scan your ticket directly from your phone! Please follow the instructions below:

  1. Download the MLB Ballpark app through App Store or Google Play.
  2. Create an login. It’s very important to use the same email address used to purchase your Red Sox Destinations package. If you already have an account, login with your existing username/password.
  3. Select the Red Sox as your favorite team.
  4. Verify email. You will receive an email from Click the link to verify. Access your tickets in the Wallet tab in the MLB Ballpark app.

What is in my gift bag(s)? When can I expect to receive it? Can I bring it into the ballpark?

Your gift bag(s) will be a drawstring baseball bag made from actual baseball materials. Included within the bag(s) will be a Red Sox hat, an MLB baseball and ball cube, and other Red Sox gift items. You can retrieve your gift bag(s) upon check-in at your selected hotel. If you choose to take part in Red Sox Destinations without hotel accommodations, we will have your gift bag(s) waiting upon arrival at the Meet & Greet Reception unless otherwise discussed with a Red Sox Destinations representative.

Please note, your gift bag(s) are NOT ALLOWED into Fenway Park or Wrigley Field. Only bags smaller than 5"x9" are allowed.

Where are the seats located?

Red Sox Destinations always looks to secure great group seat locations. We work diligently with each team's ticket office to negotiate the best possible group ticket location that can accommodate our entire group. If you prefer not to sit with the group and purchase your own tickets we can remove the game tickets from your package.

What if a member in my group needs accessible seating?

If a member in your party requires handicap/ADA accessible seating, please make note in your registration under the "special requests" section and a member of our staff will reach out to you to discuss or feel free to give us a call at (617) 226-6400.

If I would like to extend my stay, should I do so through Red Sox Destinations or should I call the hotel directly?

All hotel extensions should be made with Red Sox Destinations via telephone at (617) 226-6400 to ensure that you receive our special discounted rate. Please book all extensions to your stay no later than three (3) weeks prior to your check-in date in order to ensure availability. All extended reservations are made based on availability at the hotel.

What is your rainout policy?

While a rainout is not a common occurrence during the season, it is always a possibility. In the event a rainout does occur, there are a few options:

  • Your ticket is always good for the rescheduled game (which in many cases is played during the dates of the scheduled trip as a double header). Tickets are non-refundable if there is a rainout.
  • In the event the game is not played during the dates of the scheduled trip and you are unable to attend the rescheduled game, the ticket is yours to do what you wish with (give to friends, family, etc.).
  • All other trip events will take place as planned.

Which current or former player will attend the Meet & Greet Reception?

Due to the busy and often unpredictable schedules of our current and former players, we are generally not able to determine who the person will be until the week of the reception. If you are a returning customer we can't guarantee that you will not meet the same person as before.

What is your cancellation policy?

All Trip bookings are final and cannot be changed, refunded, exchanged, cancelled, or transferred to another party. FSM regrets that it cannot make any exceptions to the cancellation policy for illness, personal emergencies or any other circumstances. We strongly encourage the purchase of travel insurance.

What items can't be brought into Fenway Park or Wrigley Field?

Please follow the links below to be directed to the prohibited items page.

Fenway Park Prohibited Items »

Wrigley Field Prohibited Items »