The Virtual Experiences are being conducted over the video conferencing platform, Zoom.
Once I purchase my Virtual Experience(s), how will I access the Experience(s)?
The day prior to your purchased Virtual Experience(s), you will receive an email from cardinals.com with instructions to register for the purchased experience. The registration will produce and send a personalized link, that is unique to you and not shareable, that will allow you to join the Experience on the designated date and time.
- Friday, January 15 Virtual Experiences registration links are expected to be sent on Thursday, January 14, 2021.
- Saturday, January 16 Virtual Experiences links are expected to be sent on Friday, January 15, 2021.
- Sunday, January 17 Virtual Experiences links are expected to be sent on Saturday, January 16, 2021.
- Monday, January 18 Virtual Experiences are expected to be sent on Sunday, January 17, 2021.
If I purchased more than one (1) Virtual Experience, will I receive more than one registration email?
Yes, each Virtual Experience will require a registration and therefore separate emails will be sent for each Experience and you will receive a separate personalized link for each experience you purchased.
Why do I have to register in order to take part in the Virtual Experience(s) that I purchased?
Registering for the Virtual Experience allows for only those who purchased the experience to gain access.
When should I register for each Virtual Experience?
Upon receipt of the registration link, you should register for the event so that you can receive the personalized access link. Registering quickly will allow you to make sure that you receive the link and that it works prior to the experience’s scheduled time.
What happens if I register for a Virtual Experience and do not receive a personalized access link?
Please email [email protected] with the name and email used to purchase the Virtual Experience and, after verifying your purchase, your link will be resent to you.
Do I need a Zoom account in order to access the Virtual Experience?
Yes, a Zoom account is necessary for you to access the Virtual Experience. You will not simply be able to click on the link to access the experience. If you do not yet have a free Zoom account with that email address, you may sign up at zoom.us.
Does the Zoom account used to access the Virtual Experience(s) need to match the email account I used to purchase the Experience(s)?
Yes, your registration link will be sent to the email that you used to purchase the experience and therefore must match your Zoom account.
Can I forward the link to anyone else?
No, the link is unique to you and the email address you used to register.