Fan Entry FAQs
Fan safety is a top priority of Major League Baseball. The league works closely with the U.S. Department of Homeland Security to ensure that the league has the most current and effective safety program in place at all facilities.
Q: What can fans expect at the AT&T Park gates?
A: Fans will walk through a metal detector as their tickets are being scanned. If the device detects something on a fan, the fan will be checked with a handheld wand, and there will be further security follow up, if needed. Bags will still be checked, just as they have been for the last several years.
Q: Does this mean it's going to take long to get through the gates before each game?
A: We're making every effort to make sure that this security enhancement doesn't slow down the process of getting into the game. Since we are significantly reducing the need to use handheld wands, we anticipate the metal detectors may actually help speed up the entry process for our fans.
Q: What if I don't want to pass through the metal detector?
A: Fans who don't wish to pass through the metal detector will have the option of entering through a separate gate where they will be checked with a handheld device. However, we think most fans will see that the walk-through metal detector is the quickest, easiest, least obtrusive and most secure method.
Q: Are the Giants restricting bag size, like the NFL?
A: No, we are not changing our bag policy. The Giants allow fans to bring paper and recycled grocery bags, fanny packs, backpacks, lunch bags, diaper bags, soft-sided containers, purses, handbags and briefcases, as long as they are not larger than 16"x16"x8", into the park. All bags, including women's purses, will continue to be subject to inspection and checked upon entry. Bags will not go through the metal detector.
Q: I have a medical device that sets off metal detectors. What is going to happen to me at the gate?
A: Today's security technology has evolved to the point where certain personal effects and conditions can be accounted for and eliminated as alarm triggers. But when the need arises, fans can be subject to security follow up including screening with a handheld wand.
Q: Can I still bring a stroller through the metal detector? What about a wheelchair?
A: People with strollers and those who use wheelchairs have usually entered through a barrier-free gate. That option will still be available, but those entering the ballpark through those designated gates will still be checked with a handheld wand.
Q. What do I need to remove from my pockets before walking through the metal detector?
A. We will ask fans to remove all metal objects, including keys, coins and cell phones from their pockets before walking through a metal detector to expedite the entry process.