Due to the 2020 season being played without fans in attendance, the Giants credited ticket holders for all 2020 home games. Credit options were communicated via email.
Ticket holders for April-May games:
Refer to the email communication sent on April 29, 2020 to confirm your credit/refund options. Credits/refunds have been processed for requests received.
Ticket holders for June games:
Refer to the email communication sent on June 12, 2020 to confirm your credit/refund options. Credits/refunds have been processed for requests received.
Ticket holders for July-September games:
Refer to the email communication sent on June 25, 2020 to confirm your credit/refund options. Credits/refunds have been processed for requests received.
Ticket holders who purchased through a third-party:
Fans who purchased tickets from a third party – other than the Giants directly, Tickets.com or FEVO – must contact the party from which the ticket was purchased to coordinate a credit.
Ticket holders who purchased with vouchers:
Any unused vouchers will remain eligible for redemption for the 2021 season.
Any redeemed vouchers will be reissued and made eligible for redemption for the 2021 season. To request a refund, indicate your preference using the link provided in email communication sent April 29 (Apr-May games), June 12 (June games) or June 25 (July-September games).
To view your account credit or voucher inventory:
Account credit:
- Log in to MySFTix
- Account credit will be noted on the homepage
Voucher inventory:
- Log in to MySFTix
- Access the Vouchers tab from the Menu (on a mobile device, it will listed be under MySFTix)
- For a list of individual vouchers, Tap/Click to expand the Voucher package
Special Events & Promotions:
2020 Special Events and Promotions were postponed. More information regarding 2021 Special Events and Promotions will be available at a later date. We cannot guarantee rescheduled Special Events and Promotions will have the same item marketed for the 2020 season.
Spring Training Ticket Holders (Canceled Games: March 11-23):
Single game Spring Training ticket holders who purchased directly from the Giants automatically received a refund to their original form of purchase. Fans who purchased Spring Training tickets from a third party must contact the party from which the tickets were purchased.
Refunds - Payment Information:
Ticket holders who elect to receive a refund must ensure their MySFTix Account has correct payment information. Ticket holders can log into My SF Tix, from the menu select My Account, Payment Information, then edit or “add new payment method”.
For further questions, please email customerservice@sfgiants.com.
