Nationals Destinations
Q. When will I receive my itinerary package, game tickets and my Special Guest credentials?
A. A personalized itinerary will be emailed to you no later than one (1) week prior to your trip. The itinerary will include confirmation numbers, timing for the scheduled events and other important information for the trip. If you are staying at one of the designated Nationals Destinations hotels, you will receive your game tickets and VIP Credentials at the hotel upon check in. If you choose not to stay at one of the Nationals Destinations designated hotels, you will receive your game tickets and credentials via FedEx one (1) week prior to your trip departure. If you live international, the tickets and credentials will be in your gift bag at the hotel. We do not accept P.O. Boxes as shipping address, please provide a valid address during your registration that will accept FedEx packages.
Q. What is in my gift bag? When can I expect to receive it?
A. Your standard gift bag will include, a Nationals Hat, a MLB Game Ball for each guest, and other Nationals gift items. You can retrieve your gift bag upon check-in at your selected hotel. If you choose to take part in Nationals Destinations without hotel accommodations, we will have your gift bags available for pick up at the VIP Meet & Greet.
Q. Where are the seats located for the games at Citizens Bank Park, PNC Park, and Petco Park?
A. Nationals Destinations always looks to secure the best available group seating locations. We work diligently with each team's ticket office to negotiate the best possible location that can accommodate our group.
Q. If I would like to extend my stay, should I do so through Nationals Destinations or should I call the hotel directly?
A. All hotel extensions should be made with Nationals Destinations via telephone at 877-698-8694 to ensure that you receive our special discounted rate. Please book all extensions to your stay no later than 3 weeks prior to your check-in date in order to ensure availability. All extended reservations are made based on availability at the hotel.
Q. What is your rain-out policy?
A. While a rain out is not a common occurrence during the season, it is always a possibility. In the event a rain out does occur, there are a few options with regards to the game ticket:
Your ticket is always good for the rescheduled game (which in many cases is played during the dates of the scheduled trip as a double header)
In the event the game is not played during the dates of the scheduled trip and you are unable to attend the rescheduled game, the ticket is yours to do with as you wish (give to friends, family, etc.). Rain out tickets are not refundable.
Regardless of the weather, the scheduled events (tour, reception, player meet & greet) will take place rain or shine.
Q. Which player or coach will attend the VIP Reception?
A. The VIP Reception will include a chance to get autographs and participate in a Q&A with one current Nationals player or coach. Due to the busy and often unpredictable schedules of our players, we are generally not able to determine who the player or coach will be until the week of the reception. As soon as we finalize who will be appearing at your VIP Reception, we will send an email out to inform you.
Q. What is your cancellation policy?
A. All Trip bookings are final and cannot be changed, refunded, exchanged, cancelled, or transferred to another party. FSM regrets that it cannot make any exceptions to the cancellation policy for illness, personal emergencies or any other circumstances. We strongly encourage the purchase of travel insurance. For more information on purchasing travel insurance, please visit https://apps.northeast.aaa.com/redsox.