Welcome to the Information Guide, your detailed source on how things work at Nationals Park.
This Information Guide is designed to assist our fans by presenting information about Washington Nationals/Nationals Park offerings and accommodations. The information is presented in alphabetical order for your ease of use. Enjoy the season!
Accessible seating is available on all levels of the ballpark. For accessible seating accommodations, please contact the Nationals Park Box Office at 202.675.NATS(6287) or nationals.com for more information and to purchase seats.
See CORPORATE PARTNERSHIPS.
Please restrict movement in the aisles and other seating areas to breaks in the action. See GUEST CONDUCT POLICY (General Guidelines).
Alcohol not purchased at Nationals Park is expressly prohibited in all ticketed areas. See GUEST CONDUCT POLICY. District of Columbia law prohibits the sale of alcoholic beverages to persons under the age of 21. Guests should be prepared to show proper identification showing proof of age when purchasing alcoholic beverages at Nationals Park. No more than two (2) alcoholic beverages will be sold per purchase per ID. Alcohol sales in general seating areas will end at the conclusion of the seventh inning, but may also be discontinued earlier at the discretion of the Nationals. Guests may not take any alcoholic beverages out of Nationals Park. The Nationals encourage all fans consuming alcohol to take public transportation or have a designated driver. See RESPONSIBLE FAN PROGRAM PRESENTED BY BUDWEISER.
ALD - Assistive Listening Devices
Guests with hearing impairments may sign out an assistive listening device (ALD) or a transistor radio free of charge from Main Guest Services located at the Center Field Gate. A valid government-issued ID will be held until the device is returned. These devices are available for all Nationals baseball games and events where the house sound and radio system is used.
Guests may cast their ballots for their favorite Nationals player online at nationals.com during the official MLB voting period. Vote early, vote often and vote Nats!
Service animals or service animals in-training for the disabled are welcome at Nationals Park. All other animals are prohibited, except in connection with certain special events or circumstances approved by the Washington Nationals. See GUEST CONDUCT POLICY (Prohibited Items). Visit nationals.com/pups for information regarding our annual Budweiser Pups in the Park special ticket events.
The Nationals Ballpark App (i.e., the MLB.com ballpark application) allows you to manage your entire Nationals Park experience from your mobile device. For details visit nationals.com/ballparkapp.
Apple Pay is accepted at all points of sale in Nationals Park. On select days throughout the 2019 season, all fans who use Apple Pay to make their purchases are eligible for special discounts and savings.
See SIGNATURE SUNDAYS.
Automated Teller Machines (ATMs)
PNC Bank and Industrial Bank ATMs are located on all levels of Nationals Park, behind Sections 106, 120, 141, 213, 235, and 242, and outside of the Center Field Gate. Guests experiencing any problem related to an ATM should contact their financial institution. Neither the Nationals nor Nationals Park employees have access to the ATMs.
If you are parked in a Nationals-managed lot and encounter car troubles at the end of an event, please call 202.640.7911 or text "NATS" along with a brief description of the issue and location to 69050. Should maintenance issues arise, we want to ensure that your vehicle is not towed from Nationals-managed parking lots.
Baby Changing Stations
Baby changing stations and tables can be found in all public restrooms inside of Nationals Park as well as in the Nursing Lounge. See NURSING LOUNGE.
Backpacks may not be brought into Nationals Park except as otherwise set forth in the Nationals Bag Policy available at www.mlb.com/nationals/ballpark/information/bag-policy. See also GUEST CONDUCT POLICY (Prohibited Items).
No bags larger than 16"x16"x8" will be allowed into Nationals Park. All bags are subject to inspection. Guests are prohibited from bringing hard containers into Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Banners & Signs
See GUEST CONDUCT POLICY (Banners & Signs).
Baseball bats may not be brought into Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Guests are invited to watch batting practice upon the opening of gates. The Center Field Gate will open approximately 2 hours prior to the start of each game. All other gates will open approximately 1 1/2 hours prior to the start of each game. Batting practice times are approximate and subject to change without prior notification and at the discretion of either team. See GATE OPENING TIMES.
Beach Balls and Other Inflatable Items
Beach balls and other inflatable items are prohibited in Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Nationals Park is bicycle friendly, with space for 250 bikes in bike racks located around the exterior of the ballpark. Bicycles are not permitted inside Nationals Park. Guests may also use the free Bicycle Valet, located just to the left of the entrance to Garage C, on First Street SE near N Street SE. The valet accepts bikes 2 hours before game time and will close 1 hour after the completion of the game. Guests can determine the best bike route by visiting nationals.com/waytogo.
Host your child's next birthday here at Nationals Park! Pregame party includes pizza & cupcakes, gift for the birthday kid, games, and a mascot appearance! To book your party, visit nationals.com/birthdays.
Bottles and Cans
Metal, plastic or glass containers of any kind are prohibited (except for clear, factory-sealed or empty plastic water bottles no larger than one liter, juice boxes, insulin containers and baby food). Only one water bottle per person will be permitted. See GUEST CONDUCT POLICY (Prohibited Items).
The Nationals Park Main Box Office is located outside the Center Field Gate.
- Hours of Operation - Main Box Office (Starting March 1, 2019 through the end of the 2019 season)
- Monday through Saturday, 10 a.m. until 30 minutes after the end of the game.
- Sunday, 9 a.m. (10 a.m. for evening games) until 30 minutes after the end of the game.
- For all games with a start time of 2 p.m. or earlier, the box office opens at 9 a.m. (8 a.m. on July 4) and closes 30 minutes after the end of the game.
- Monday through Friday, 10 a.m.-5 p.m.
- Saturday, 10 a.m.-3 p.m.
- Closed on non-game Sundays and holidays.
Guests can also purchase tickets on gamedays at three additional ticket windows in the following locations:
- Adjacent to the Home Plate Gate
- First Base Gate (open only on game dates when longer lines are anticipated)
- Main Box Office
- Tickets for future games are available for purchase at the Advance Ticket Sales Windows located inside Nationals Park, behind Section 103. The Advance Ticket Sales Windows close at the beginning of the seventh-inning stretch.
For ticket information, contact 202.675.NATS(6287) or firstname.lastname@example.org
Brooms, Poles and Staffs
Brooms, poles and staffs of any kind are not permitted inside of Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Bud Light Loft
The Bud Light Loft provides the perfect perch for Nationals fans to view the game. Located directly above the Budweiser Brew House, this area has direct access to the Bud Light Loft bar. For information on hosting a private event at the Bud Light Loft on a non-gameday, please visit nationals.com/events.
Budweiser Brew House
The Budweiser Brew House is open to all ticketed guests at Nationals Park and is available on a first come, first served basis. The Budweiser Brew House features a gastropub style menu and a variety of beers. For information on hosting a private event in the Budweiser Brew House on a non-gameday, please visit nationals.com/events.
Located behind the NatsHD videoboard, guests can enjoy this elevated center field view of the field. Join us Thursday, Friday and Saturday nights for pregame music, drink specials and games. For information on hosting a private event on the Budweiser Terrace on a non-gameday, please visit nationals.com/events.
Cameras and Video Equipment
Guests are permitted to bring cameras and video equipment into Nationals Park, provided that they are for personal use only. Cameras with a lens longer than eight (8) inches may not be brought into Nationals Park, except by credentialed media. Filming of any game footage is strictly prohibited by Major League Baseball. While taking photographs, guests are not permitted to stand in the aisles, portals or walkways, or to obstruct others from viewing the game. Monopods, tripods and selfie sticks are not permitted in Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Center Field Social
Looking for the perfect indoor space for a meeting and meal? Center Field Social is the place for you. Located conveniently in Center Field Plaza, Center Field Social provides easy access to the ballpark for your guests. For information on using Center Field Social as a pregame hospitality space, visit nationals.com/groups, call 202.675.NATS(6287) or email email@example.com. For information on hosting a private event in Center Field Social on a non-gameday, please visit nationals.com/events.
Chair of Honor
In 2015, in coordination with the Vietnam Veterans of America, the Nationals dedicated a Chair of Honor at Nationals Park for military personnel taken as prisoners of war or listed as missing in action. This unoccupied, reserved seat is a visual reminder of those brave men and women who have not yet come home, and the sacrifices each made in serving this country.
Cherry Blossom Trees
Nationals Park has 14 Kwanzan Japanese Cherry Blossom Trees, eight of which are located in the Center Field Plaza. The remaining six Japanese Cherry Blossom Trees are located on the Main Concourse beyond the left field seating area. These trees were grown in southeastern Pennsylvania and were transplanted to Nationals Park on March 6, 2008, in an official dedication ceremony.
Child Identification Wristbands
Guests may obtain identification wristbands for their children, indicating their seat location in the event they become separated. Please visit any Guest Services location to speak to a Nationals Guest Experience Representative to obtain a wristband.
Children 2 years of age and under are not required to have a ticket to enter Nationals Park. If attending without a ticket, they must sit on the lap of an accompanying adult. Strollers must adhere to Nationals Park policies. See STROLLERS.
The Club Level features a well-appointed, two-story, 33,000 square foot dining lounge and bar channels all the energy and excitement of the game - indoors. Two full-service bars and the festive lounge provide the perfect spot to enjoy the game. Access to the interior portion of the Club Level requires guests to have a proper ticket. For information on hosting a private event in this area on a non-gameday, please visit nationals.com/events.
Coca-Cola Social Lounge
Open to all fans and located adjacent to Section 143. Features a variety of interactive technology including a Racing Presidents Morphing Station, Bobblehead Yourself iPads, augmented reality videos and mobile charging stations.
The Nationals are committed to enhancing the quality of life for citizens in the Washington, D.C. region. Our primary focus is on initiatives that honor military families, encourage youth participation in baseball and softball, and support K-12 education. For more information about Community Relations efforts, please visit nationals.com/community.
Community Ticket Grant Program
Each season, the Washington Nationals award ticket grants to local nonprofits, community organizations and youth groups, enabling community members who may not otherwise have the means to connect with the team by experiencing the excitement of Nationals baseball at Nationals Park. For more information, visit nationals.com/communityticketgrants.
Nationals Park plays host to the biggest acts in music every summer. For all questions pertaining to concerts, please visit nationals.com/concerts. Click on the show link for information about ticketing, safety procedures, prohibited items, parking, Metro, gate times, and much more.
The Conference Center, which includes five individual meeting rooms, flanks the South Capitol Street side of Nationals Park. The Kennedy Room holds approximately 260 people, while the Eisenhower, Roosevelt, Taft and Reagan Rooms all hold between 25 and 60 people. For gameday information, visit nationals.com/groups, call 202.675.NATS(6287), or email firstname.lastname@example.org. For information on hosting a private event in the Conference Center on a non-gameday, please visit nationals.com/events.
Coolers and Hard-Sided Containers
Coolers and hard-sided containers are prohibited at Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
For sponsorship opportunities with the Washington Nationals or at Nationals Park, contact our Corporate Partnerships Department at email@example.com.
For assistance with any service issue, Nationals Park guests can email firstname.lastname@example.org or tweet @natsparkservice. Guest Experience Representatives are available throughout the game to assist with any service-related issue to the best of their ability.
Delta Sky360 Club
Inside the Delta Sky360 Club, members enjoy sophisticated comfort, exceptional service and enhanced amenities, highlighted by complimentary gourmet chef's tables and all-inclusive draft beer and house wine amidst the elegance of a fine dining setting. This private club also includes two window walls that offer an insider's view of the home batting cage and press conference room. For information on hosting a private event in the Delta Sky360 Club on a non-gameday, please visit nationals.com/events.
Disabled Guest Services
Nationals Park offers several accommodations for our guests with disabilities, including a number of ADA seating options, wheelchair-accessible entrances, ATMs, drinking fountains, elevators, ramps, restrooms and vision seating.
The Washington Nationals offer several discounts throughout the season. In addition to the discounts below, please visit nationals.com/specials for more offers.
- Military, Seniors, Government Employees Discounts:
For all home games held throughout the regular season, senior citizens, government employees and active duty members of the military will receive a $5 discount off any ticket priced within select seating areas. Tickets must be purchased at the Nationals Park Box Office with the appropriate identification, day-of-game only. Transactions are limited to one (1) ticket per person. Discount is not valid for Diamond Games, Marquee Games, Grandstand seating, Standing Room Only tickets or Suite seating. All tickets are subject to availability. For a list of eligible seating areas and pricing, visit nationals.com/specials.
- Student Discount:
Fans ages 18 and under or with a valid student ID will receive a $5 discount off any ticket priced within select seating areas. Tickets must be purchased at the Nationals Park Box Office, day of game only. Limit one ticket per ID. Discount is not valid for Diamond Games, Marquee Games, Grandstand seating, Standing Room Only tickets or Suite seating. All tickets are subject to availability. For information on the latest ticket specials, visit nationals.com/specials.
For all discount ticket information, contact 202.675.NATS(6287) or email@example.com.
For information or to request an in-kind charitable donation, please visit nationals.com/donations. All requests must be submitted online at least six weeks in advance of the fundraising event.
To learn more about ticket fundraising opportunities, contact 202.675.NATS(6287) or firstname.lastname@example.org.
Drones and other unmanned aerial vehicles may not be brought into or used in Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
eCash, an electronic payment system, is exclusive to Plan Holders who use their credentials or the MLB.com ballpark application for purchasing merchandise and concessions at Nationals Park. Using eCash gives fans exclusive access to eCash only lines, decreasing their time spent waiting in line. eCash also provides savings in the form of eCash back on select concession purchases made at Nationals Park.
Elevators and Escalators
There are three sets of elevators and three sets of escalators at Nationals Park. Elevators are located behind Sections 113 and 134 for access to all levels, and behind Section 120 for Delta Sky360 Club, Club Level and Press Box access.
In the event of an emergency, Nationals Park team members have been trained and instructed to assist guests in evacuating Nationals Park. All guests should familiarize themselves with the emergency evacuation video played throughout the ballpark, including on the scoreboard, before home games. It is a good idea to identify two emergency exits closest to your seat location. Families and groups should pre-designate a meeting location outside of the ballpark in the event of an evacuation. Guests are asked to remain calm and follow the instructions of Nationals Park team members and the public address announcer. If you have any questions about the location of an emergency exit, please refer to the ballpark diagrams or ask a Nationals Park team member for assistance.
The Nationals are committed to providing excellent customer service and are pleased to hear about Nationals Park team members who perform in an exemplary manner. If you would like to recognize any Nationals Park team members, please send an e-mail to email@example.com or visit one of the Guest Services locations in centerfield, Section 131 or Section 320.
For those interested in employment with the Nationals, you can find a listing of our open positions on the job opportunities page at nationals.com. Those interested in employment with Levy Restaurants (food service, concessions, etc.) should contact Levy directly at 202.640.7939. Those interested in employment with Contemporary Services Corporation (CSC) (event security) should visit www.csc-usa.com/APPLY.
Entering Nationals Park
For the safety of everyone at Nationals Park, MLB and the Nationals require that all persons entering Nationals Park walk through a metal detector or be screened with hand held metal detectors to search for prohibited items. See GUEST CONDUCT POLICY (Prohibited Items). This includes a thorough inspection of all jackets, coats, packages, bags, purses and any other containers brought to any of the Nationals Park entry gates.
See NON-GAMEDAY EVENTS or visit nationals.com/events. For in-game private events, contact 202.675.NATS(6287) or firstname.lastname@example.org.
Family Picnic Area
The outdoor covered picnic area, located on the main concourse behind Sections 141-143, accommodates gameday groups of up to 250 people. For information, visit nationals.com/groups, call 202.675.NATS(6287) or email email@example.com. For information on hosting a private event in the Family Picnic Area on a non-gameday, please visit nationals.com/events.
Family restrooms equipped with baby changing tables may be found on the concourses behind Sections 104, 117, 139, 235, 307 and 319. We request that family restrooms be reserved for guests with young children or those with special needs.
Fans are prohibited from touching, attempting to touch or interfering with a ball in play or a player during a game. Any guest doing so will be ejected from Nationals Park. See GUEST CONDUCT POLICY (General Guidelines).
Letters should be addressed to specific players or coaches so they can be forwarded to individual recipients. Fans should be aware that players receive a large amount of fan mail each week and the Nationals cannot guarantee that a player or coach will respond. Fan mail should be sent to the following address:
[Coach or Player Name]
Washington Nationals Baseball Club
1500 South Capitol Street SE
Washington, DC 20003-1507
Guests should refrain from sending items for autographs or items of value. The Nationals are not responsible for returning mailed items and do not accept items to be autographed for personal or charitable reasons. See DONATIONS.
Fan Support Line
To discreetly report unruly behavior or security issues during the game, fans are encouraged to text "NATS" along with a brief description of the issue and the location to 69050.
Any guest attempting to enter the field or cause objects to enter the field before, during or after a game or event will be subject to criminal prosecution and/or fines. See GUEST CONDUCT POLICY (General Guidelines).
First Aid and Medical Services
There are three First Aid locations inside Nationals Park, located behind Sections 107, 131 and 312. EMTs are inside the ballpark and ready to respond to emergencies. Guests requiring First Aid assistance are urged to contact any member of the Nationals gameday staff or report to any Guest Services location. See GUEST SERVICES.
First Street Party Tent
The First Street Party Tent is a pregame hospitality area for 300 people or more that is located outside of Nationals Park on the corner of First Street SE and Potomac Avenue SE, adjacent to the First Base Gate. Guests attending events in the First Street Party Tent must report to the tent prior to entering Nationals Park. For information, visit nationals.com/groups, call 202.675.NATS(6287) or email firstname.lastname@example.org.
Food and Beverage
Visit nationals.com/concessions for food and beverage information. Also see OUTSIDE FOOD AND BEVERAGE.
Foul Balls, Home Run Balls and Bats
All guests are asked to stay alert throughout the game for foul balls or bats that might leave the playing area. See INJURY DISCLAIMER. Guests are permitted to keep all foul and home run balls that are hit into the seats, but are asked to be cautious and courteous to others when collecting a ball. Please see the guest experience representative in your section to find out how to receive a certificate to memorialize your catch. Ball and bats entering the stands must be returned if requested by the Nationals or the visiting team. Guests are prohibited from throwing balls back onto the field. Violators are subject to ejection or possible arrest. Any guest that interferes with a ball in play or the game in any way is subject to ejection from Nationals Park. See GUEST CONDUCT POLICY (General Guidelines).
Nationals Park has several gate locations for entry and exit, including the Center Field Gate, with entry access on N Street SE; Left Field Gate, with entry access on South Capitol Street SE; Third Base Gate, with entry access on South Capitol Street SE; Home Plate Gate, with entry access on Potomac Avenue SE; First Base Gate, with entry access on Potomac Avenue SE; Media and Suites, with entry access on South Capitol Street SE; and Right Field Gate, with entry access on First Street SE.
Gate Opening Times
For all Nationals home games, the Center Field Gate will open 2 hours prior to first pitch. Guests will have access to the Budweiser Brew House, select concession stands and select center field sections to watch batting practice. All other gates will open 1 1/2 hours prior to first pitch. For exhibition games, all gates will open 1 1/2 hours prior to first pitch. All gate opening times are subject to change.
GEICO Presidents Race
The GEICO Presidents Race takes place during the middle of the fourth inning and features "George" Washington, "Tom" Jefferson, "Abe" Lincoln and "Teddy" Roosevelt. After their race, the Presidents appear in their photo station at the top of Section 131 to pose for free photos with fans. The Racing Presidents are also available for hire to appear at public functions. Those interested in more information on the Racing Presidents should visit nationals.com/racingpresidents. See MASCOTS for booking information.
Goose Island Pub
The Goose Island Pub is located on the Main Concourse near Sections 112 and 113 and is open to all fans.
Seating in Sections 401 and 402 offers a great value at $5 per ticket for Regular, Prime and Marquee Games ($15 for Diamond Games). Grandstand seats go on sale at Nationals Park each gameday, 2 hours prior to first pitch. Grandstand seats are limited to one (1) ticket per customer and the customer must be present at time of purchase. Grandstand seating is available exclusively at the Main Box Office and upon purchasing Grandstand seating, fans must immediately enter Nationals Park.
Nationals Park is the nation's first major professional sports stadium to become LEED Silver Certified by the U.S. Green Building Council. The facility incorporates a variety of sustainable design elements and pays particular attention to issues affecting the health of the Anacostia River, such as storm water management and minimization of water pollution. Guests interested in learning more can participate in a Green Ballpark Tour. For additional Green Ballpark Tour information contact email@example.com.
For discounts on orders of 13 or more tickets, please visit nationals.com/groups, call 202.675.NATS(6287) or email firstname.lastname@example.org.
Guest Experience Representatives
Guest Experience Representatives are stationed throughout Nationals Park to assist guests and enforce Nationals Park rules and regulations. If someone is interfering with a guest's enjoyment of the game, a Guest Experience Representative should be contacted. Guest Experience Representatives are not permitted to solicit tips from guests; guests are asked to report any such solicitations to a Guest Services location (see GUEST SERVICES). Guests are asked to treat Nationals Park Guest Experience Representatives with courtesy and respect; by enforcing the rules, they are making Nationals Park a safer and more comfortable environment for all Nationals Park guests. Feedback on the guest service experience can be sent to email@example.com.
Nationals Park contains three Guest Services locations behind Sections 103, 131 and 320. Guest Services locations open at the same time as the Nationals Park gates and remain open until 60 minutes following the game to assist guests with lost and found items, lost or missing guests, transportation information, emergencies, accommodations for guests with disabilities and any other questions or concerns guests might have.
Home Plate Tailgate
This outdoor, semi-covered hospitality space, located near the Home Plate Gate on the south side of the ballpark, accommodates gameday groups of 75-125 people for a pregame picnic. For information, visit nationals.com/groups call 202.675.NATS(6287) or email firstname.lastname@example.org.
Hoverboards are prohibited. See GUEST CONDUCT POLICY (Prohibited Items).
The ticket holder assumes all risk, danger and injury incidental to the game of baseball or related activities, whether occurring before, during or after the actual play of the game, including, but not limited to: the danger of being injured by thrown or broken bats, thrown or batted balls or other objects, or by others in attendance. Please refer to the back of your admission ticket or within the Nationals Ballpark App for a more complete disclaimer. If you would like to lessen your risk, the Nationals will exchange your seat location for one in the UPPER DECK OR OTHER REMOTE AREA or, in the event of a sellout, will refund your purchase any time before the first pitch is thrown.
Guests are encouraged to utilize various modes of transportation to travel to Nationals Park. Inline skating to Nationals Park can be a convenient, healthy alternative. However, guests must remove their inline skates prior to entering Nationals Park. Guests will be expected to store their skates safely under their seats. Additionally, skating on "heelies" is prohibited within Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Jr. Nationals Kids Club presented by Harris Teeter
For all kids ages 12 and younger, the Jr. Nationals Kids Club, presented by Harris Teeter, is a great way to enjoy Nationals baseball. Based on membership level, members receive a membership card with lanyard, messenger bag, coupon book for discounts on tickets, front-of-line privileges for Kids Run the Bases and much more. For details, go to nationals.com/jrnats or stop by the Jr. Nationals kiosk near the Right Field Gate at Nationals Park during any Saturday or Sunday home game prior to the end of the third inning.
K's for Kids presented by Toyota
Every time a Nationals pitcher records a strikeout, Washington Area Toyota Dealers will make a donation to The Children's Inn at NIH.
Kids Run the Bases presented by Harris Teeter
Children can join the fun and take part in Kids Run the Bases after select Sunday home games. Kids Run the Bases begins following the last out of the game, field conditions permitting. All kids ages 4-12 are encouraged to participate. Starting at first base, kids will be directed to run around the bases. Only one adult per child may accompany runners to the field, with the adult continuing along the warning track and then meeting the child near home plate. USO Families and Jr. Nationals MVP members receive VIP, front-of-line privileges. Parents and guardians are encouraged to sign-up their kids for Jr. Nationals MVP membership at nationals.com/jrnats or at the Jr. Nationals kiosk near the Right Field Gate during Saturday or Sunday home games.
Laser pointers and laser pens are prohibited inside of Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Lost and Found
Lost and found items will be turned in to the Nationals Park Main Guest Services Office located adjacent to the Center Field Gate. Guests may contact the Guest Services Office at email@example.com to inquire about and/or retrieve lost items. Lost and Found is open during game hours only.
Lost Children and Persons
Guests should report missing persons at any Guest Services location (See GUEST SERVICES for locations). Guest Experience Representatives will work closely with Nationals Park gameday staff to locate the missing individual(s).
See SCREECH and/or the GEICO PRESIDENTS RACE. Those interested in learning more or for booking information should contact the Nationals Mascot Coordinator at:
Washington Nationals Baseball Club
Attn: Mascot Coordinator
1500 South Capitol Street SE
Washington, D.C. 20003-1507
A guest may only wear a face mask while seated in his or her ticketed seat. The Nationals may publicly announce additional restrictions in connection with specific games or other events. See GUEST CONDUCT POLICY (General Guidelines).
Merchandise and Apparel
See: TEAM STORE.
See ENTERING NATIONALS PARK.
Minor League Affiliates
Fresno Grizzlies (Triple A, Pacific Coast League)
1800 Tulare Street
Fresno, CA 93721
Harrisburg Senators (Double-A, Eastern League)
Metro Bank Park
One Championship Way Harrisburg, PA 17101
Potomac Nationals (Class-A, Carolina League)
G. Richard Pfitzner Stadium
7 County Complex Court
Woodbridge, VA 22192
Hagerstown Suns (Class-A, South Atlantic League)
274 E. Memorial Blvd
Hagerstown, MD 21740
Auburn Doubledays (Short Season-A, New York-Penn League)
Leo Pinckney Field at Falcon Park
130 N. Division Street
Auburn, NY 1302
Gulf Coast Nationals (Rookie, Gulf Coast League)
FITTEAM Ballpark of the Palm Beaches
5400 Haverhill Road N.
West Palm Beach, FL 33407
Dominican Summer League Nationals (Rookie, Dominican Summer League)
Washington Nationals Baseball Academy
Calle San Rafael #4
Carretera de Jubey
Boca Chica, Dominican Republic
Mobile Charging Units
Mobile Charging stations are for guests to have the opportunity to charge their phones. The Washington Nationals are not responsible for any phone left unattended in the charging station.
The Charging Station locations are in the following areas:
- Across from Section 109
- Across from Section 137
- Across from the PNC Diamond Club
- Across from Section 312
National Anthem Singers
Prior to each season, auditions are held to sing the national anthem at Nationals home games. Additional information can be found online at nationals.com/anthem.
The NatPack, the official Nationals Park entertainment crew, is responsible for interacting with guests throughout the game. Guests may see the NatPack hosting various contests and promotions at Nationals Park and across the D.C. area.
NATS PLUS is a membership program for all full, half and premium Plan Holders, featuring tickets plus the status you deserve. Members receive unparalleled experiences, rewards and access. For more information on NATS PLUS, go to nationals.com/NATSPLUS, call 202.675.NATS(6287), email firstname.lastname@example.org, or visit the Plan Holder Lounge located behind Section 139.
Navy Yard Memorial Plaque
In September 2013, the community came together in response to the shooting at the Washington Navy Yard. On Opening Day 2014, a private plaque unveiling was held for the victims' families in Center Field Plaza. Ceremonies were dedicated to honoring and remembering the lives lost, as well as recognizing and celebrating the resolve and compassion demonstrated by so many in the aftermath of the tragedy.
Musical instruments and any type of noise-making devices not provided by the Nationals are prohibited in Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Nationals Park is available year-round for private events on non-gamedays. Hold your company picnic on the field, celebrate the holidays in the Nationals Clubhouse, or host a gala in one of our premium club spaces. With 305,000+ square feet of event space in 22 unique venues, Nationals Park is truly a Diamond in D.C. For more information, please visit nationals.com/events or contact us at email@example.com.
The Nursing Lounge is a fully dedicated space for nursing mothers at Nationals Park. Located adjacent to Section 223, the air-conditioned lounge includes TVs, comfortable chairs for mothers, diaper changing stations, a play area for toddlers and electrical outlets.
A game is official after five innings have been completed (4 1/2 innings if the home team is ahead).
The out-of-town scoreboard is located in right-center field on the outfield wall.
Outside Food And Beverage
All food items must be contained in single serving bags within a soft-sided container or cooler that does not exceed 16"x16"x8". Metal, plastic or glass containers of any kind (except for clear, factory-sealed or empty, plastic water bottles, no larger than one liter, juice boxes, insulin containers, and baby food) are prohibited at Nationals Park. Only one water bottle per person will be permitted. See GUEST CONDUCT POLICY (Prohibited Items).
Papa John's 50% Off Discount
The day after the Nationals win and score at least seven runs, fans can use the promo code NATS50 for 50% off their entire order at PapaJohns.com.
For information regarding parking at or around Nationals Park, go to nationals.com/parking.
Ten party suites are located on the Suite Level down the left field line. Each party suite accommodates up to 40 guests. All suites are equipped with a private temperature-controlled indoor lounge with high-top tables and bar stools, refrigerator, ice maker, outdoor balcony seating, high-definition flat screen televisions and a telephone for your convenience. Each ticket provides access to the Club Level. Package includes four guest passes and four VIP garage parking passes. Call 202.675.NATS(6287) or email firstname.lastname@example.org for more information.
PenFed Kids Fun Zone
Children are invited to visit this kids-oriented play area located inside the Right Field Gate. Here guests will find a jungle gym and other activities.
NOTE: The following applies to Jungle Gym activities:
- Children must be supervised by a parent or adult at all times.
- The jungle gym area is designed for children ages 3-8 years old.
- Socks are suggested to be worn for safe play.
- The jungle gym will close at the discretion of Nationals Park management in the event of inclement weather (e.g. extreme heat, rain, etc.).
PNC Diamond Club
Located between the dugouts and close to all the action, the PNC Diamond Club seats boast some of the best sightlines in Nationals Park. The PNC Diamond Club seats feature access to the PNC Diamond Club, along with all-inclusive food, draft beer and house wine. Expanded food service options include "Grab & Go Stations," a "Snack Attack Station" and enhanced in-seat service. The PNC Diamond Club seats are the ideal place to host special clients, employees, family or guests. PNC Diamond Club seats also have access to the Club Level For ticket information, contact 202.675.NATS(6287) or email@example.com.
For information on hosting a private event in the PNC Diamond Club on a non-gameday, please visit nationals.com/events.
Nationals pocket schedules are available at several Nationals Park locations, including Guest Services, Concierge Services, Team Stores, Box Offices, Delta Sky360 Club, Budweiser Brew House and PNC Diamond Club.
Police and Security
For the safety and convenience of all Nationals Park guests, police and official security personnel are stationed throughout Nationals Park. In the event of an emergency, guests should notify the nearest Guest Experience or Event Security team member or visit any Guest Services location. See GUEST SERVICES.
See NON-GAMEDAY EVENTS or visit nationals.com/events. For in-game private events, contact 202.675.NATS(6287) or firstname.lastname@example.org.
See GUEST CONDUCT POLICY (Prohibited Items).
For the most current promotional schedule, visit nationals.com/promotions.
The Nationals offer an array of first-class publications to inform and entertain Nationals Park guests. Nationals Magazine is the official gameday program of the Nationals, the Washington Nationals Yearbook takes an in-depth look at the current season, and Inside Pitch is a free, digital playbill that provides information on the current homestand. Publications are on sale in the ballpark during Nationals home games, at the Main Team Store and online at nationals.com/publications. Inside Pitch is available only through the free MLB.com ballpark application.
See MASCOTS and GEICO PRESIDENTS RACE.
The 50/50 raffle offers fans a chance to win big cash prizes while supporting the Washington Nationals Dream Foundation. One lucky fan with the winning number will win 50% of that game's raffle proceeds while the other half of the proceeds will benefit the Washington Nationals Youth Baseball Academy and other Dream Foundation initiatives that serve District of Columbia residents. The winning ticket number will be announced in the middle of the eighth inning, posted on nationals.com/5050 and recorded on the raffle hotline at 202.640.7444. The holder of the winning ticket does not need to be present at the time of the drawing in order to win. The odds of winning a raffle depend on the number of tickets purchased. You must be 18 years of age or older to purchase raffle tickets and win prizes. Raffles will be held on every Friday, Saturday and Sunday home game, as well as other select home games. Tickets will be sold from when gates open through the middle of the seventh inning by roving uniformed sellers and at kiosks at Sections 108, 138, and 311. Tickets can be purchased with cash only at the following prices: 3 tickets for $5, 10 tickets for $10, and 60 tickets for $20. Please see nationals.com/5050 for more information.
For the safety of everyone at Nationals Park, guests are asked to refrain from sitting, standing or leaning on Nationals Park railings. See GUEST CONDUCT POLICY (General Guidelines).
Rain Delays or Postponed Games
The right to delay the start of a game rests with the home club. Once both team managers meet with the home plate umpire and exchange lineup cards, the right to determine whether the game will be interrupted or terminated is at the discretion of the Umpire-in-Chief. Under the provisions of the Official Playing Rules, the Umpire-in-Chief has sole and unquestioned authority to determine whether and when play is halted, when play will resume and whether and when a game will be terminated due to bad weather or unsafe playing conditions. In the event of a postponed or cancelled game, guests are advised to check the Nationals website at nationals.com/rainout, the official Nationals Twitter account (@nationals), local newspapers, Nationals media affiliates or the weather hotline at 202.640.7575 for further information. Even with inclement weather, the Nationals will make every effort to play scheduled games. In the event a legal game is not played due to weather, guests are asked to retain their tickets.
There are two ramps at Nationals Park, both of which access the four public levels of Nationals Park. The ramps are located behind Sections 107 and 131.
Coca-Cola Fan Cans can be found throughout Nationals Park and are designated recycling containers for plastic bottles and aluminum cans.
Red Carpet Rewards Center
The Red Carpet Rewards Center is located in the Center Field Plaza (across from the escalators leading to the Budweiser Terrace), adjacent to the Right Field Gate. This redemption center serves as the location for all Nationals Season Plan Holders to pick up their Red Carpet Rewards marketplace and auction items. The Red Carpet Rewards Center is open every game starting 2 hours prior to first pitch and closes at the conclusion of the fifth inning.
Guests may not exit and reenter Nationals Park using the same ticket. However, in the event of an emergency, guests should contact a Guest Experience or Event Security supervisor, who may permit a guest to reenter Nationals Park at the same gate. Guests who leave Nationals Park at any time (without the authorization of a gate supervisor) will not be permitted to reenter. Also see SMOKING & TOBACCO.
Resale of Tickets/Scalping
Resale of tickets in public spaces is strictly prohibited by the Nationals and District of Columbia law. Violators are subject to arrest and prosecution by the D.C. Metropolitan Police Department. Guests are encouraged to only purchase tickets from authorized sellers, as tickets sold on the secondary market may be invalid or counterfeit and guests will not be eligible for refund from the Washington Nationals.
Responsible Fan Program Presented By Budweiser
The Nationals and Budweiser remind you that when celebrating with friends at Nationals Park, make sure you have a safe ride home. If you are a designated driver, visit the Budweiser Responsible Fan Booths to receive a voucher for a complimentary fountain soda or water. Booths are located behind the Washington Suites on the Main Concourse, at the Budweiser Terrace, and behind Section 310.
On April 15, 1997, former Commissioner Allan H. "Bud" Selig announced the baseball-wide retirement of Jackie Robinson's uniform number 42. Robinson's number is displayed on the Terrace Level façade. To date, no Nationals players' numbers have been retired.
After a fruitful beginning in 2016, the Nationals are expanding the rooftop garden at Nationals Park in an ongoing effort to 'Go Green' and encourage a sustainable ballpark. Located on the rooftop near Section 105, the garden contains seasonal fruits, vegetables and herbs. Maintained through a partnership with local vendor Cultivate the City and Nationals Park's chefs, this garden yields crops for three growing cycles. Next time you find yourself walking by left field, look up and check out the sign showing what's in season.
Salute to Service
The Nationals offer premium seating in the exclusive Delta Sky360 Club for select military groups during every game, providing a special experience for wounded veterans, active duty service members and their families. Honorees are recognized on NatsHD at the end of the third inning. Tickets are allocated through military hospitals and support organizations and are not available for individual distribution.
See RESALE OF TICKETS/SCALPING.
Nationals guests wishing to display general welcome, birthday and/or anniversary messages on the NatsHD scoreboard may do so by making a $100 donation to the Washington Nationals Dream Foundation at least 24 hours prior to the start of the game they wish to have their message appear. Scoreboard messages will be displayed during the middle of the fifth inning. Guests interested in ordering a scoreboard message must visit nationals.com/scoreboardmessages to place their order. To secure your group name on the Nationals Scoreboard, contact 202.675.NATS(6287) or email@example.com.
Screech, the Nationals official mascot, is available for private parties, corporate engagements, parades and other events. Those interested in more information on Screech should visit nationals.com/screech. See MASCOTS for booking information.
Season Plan Holder Lounge
The Season Plan Holder Lounge is located behind Section 139 on the Main Concourse. This service area is the main hub for all Nationals Season Plan Holders. The Season Plan Holder Lounge is open every game, starting 2 hours prior to first pitch, and closes at the conclusion of the fifth inning. Season Plan Holders may stop by to speak with a Ticket Service Representative about their account, meet their rep, load eCash and more. You may also contact Nationals Ticket Services on non-gamedays by calling 202.675.NATS(6287) or emailing firstname.lastname@example.org.
The Nationals are committed to providing an affordable, guest-friendly, high-quality entertainment experience in a world-class facility. In order to ensure that all guests receive the value of their ticket purchase, only those persons with a particular ticket will be able to occupy that seat. Nationals staff will be checking tickets to safeguard each customer's individual ticket purchase.
Segways are defined as a mobility device under the Americans with Disabilities Act. Guests with mobility limitations may operate Segways inside the ballpark, provided they do so in a safe manner that does not create risk of injury to the operator or to other guests. Segways are not permitted to travel at a speed faster than the speed of a standard motorized wheelchair. Nationals Park does not rent or provide Segways for guests to use. Nationals Park team members cannot take responsibility for or provide storage for Segways.
Self-defense sprays, including, without limitation, pepper spray and mace may not be brought into Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
Share a Ride
Guests driving to Nationals Park should consider taking another Nats fan or two. Those looking for a ride or a rider would be surprised at the number of neighbors, friends or coworkers who are coming to the game too! It's easy to arrange through commuterconnections.com or nuride.com.
Shirley Povich Media Center
The press box in Nationals Park is named the Shirley Povich Media Center in honor of the late Hall-of-Fame baseball writer. A longtime friend of Nationals Principal Owner Theodore N. Lerner, Povich entertained fans with his daily musings in "This Morning with Shirley Povich" and his writings on baseball. Nationals Park's state-of-the-art video and audio system is an integral component of the Shirley Povich Media Center.
Every Sunday, two Nationals players will sign autographs from the top of the Nationals dugout starting one hour and ten minutes prior to first pitch. Fans must obtain a free voucher to participate in the autograph sessions. Available after gates first open (2 hours before first pitch), a limited number of vouchers will be distributed on a first come, first served basis at Section 103. One autograph per person. Weather permitting, subject to player schedules and timing.
See GUEST CONDUCT POLICY (Banners & Signs).
Smoking & Tobacco
Nationals Park is a completely non-smoking and tobacco-free facility per District of Columbia law. There is no exception for electronic cigarettes or any other type of smoking device, or for smokeless tobacco or any other type of marijuana or tobacco product.
The Nationals get things started each spring at FITTEAM Ballpark of the Palm Beaches in West Palm Beach, Florida, and fans are encouraged to enjoy some sun and join friends and neighbors for Grapefruit League action. Those interested in ticket information can call the Tickets.com office at 888.632.NATS(6287) or visit nationals.com/spring.
World-renowned husband and wife artists Omri Amrany and Julie Rotblatt, along with Jody Rotblatt, Sean Bell and Oscar Leon, worked hundreds of hours to bestow on Nationals Park the likes of Josh Gibson, Frank Howard and Walter Johnson in white bronze. These Negro League Baseball, Major League Baseball and D.C. sports icons have staked their claim near Home Plate Gate where they can be seen, admired, and discussed by all who enter the gates of Nationals Park. Known for many types of art mediums, the team from the Fine Art Studio of Rotblatt-Amrany in Highwood, Ill. has created such artistic immortalizations as Michael Jordan, "Magic" Johnson, Gordie Howe, Ty Cobb and - Mr. Take Me Out to the Ballgame himself - Harry Caray.
Stella Artois Lookout Bar
Located on the Club Level near Section 205, the Stella Artois Lookout Bar has a great view of the field overlooking third base and is open to all fans.
Strollers are permitted in all concourse areas at Nationals Park. Strollers that are unable to fold and fit under a Nationals Park seat must be checked either at a Guest Services location, the Center Field Plaza or behind Sections 131 or 321. If a guest has a stroller that, once folded, will fit under a Nationals Park seat, he/she will be permitted to take it to their seat. However, the Nationals are not responsible for the stroller if it has not been checked.
Fans looking to make a suggestion or give the Nationals feedback can do so by visiting Main Guest Services located at the Center Field Gate. Guests may also email suggestions to email@example.com.
The Washington, Lincoln and Jefferson Suites deliver some of the most breathtaking sightlines in Nationals Park. Boasting a private and intimate atmosphere, each suite features leather chairs surrounded by granite-top tables, porcelain tile flooring and fine woven carpeting. The 55-inch flat screen HD-television over a marble-top wet bar enhances the condominium atmosphere. Retractable glass doors open up to three tiers of outdoor seating and offer a stunning view of the playing field.
Located on the Suite level, you will find our newest club spaces designed to accommodate all fans from large organizations to family-sized packages:
- Club 24: Enjoy the intimacy and luxury of the Suite level with your company's own private four-seat theater box and dedicated dining table.
- K Street Boxes: Matches the excitement of the sold out Club 24 space, offering you all of the amenities of a season-long suite in a four-seat theater box.
- Silver Slugger Suite: Host your next corporate function or family outing in our most contemporary club group space.
- Club 3 & Gold Glove Club: Enjoy smaller Season Plans in an all-inclusive suite atmosphere.
Call 202.675.NATS(6287) or email firstname.lastname@example.org for more information. For information on hosting a private event in these spaces on a non-gameday, please visit nationals.com/events.
Guests can purchase Nationals merchandise and apparel at any of the ballpark's Team Stores and at portable booths along the concourse. Team Stores can be found in the following locations:
- The Main Team Store, located in the Center Field Plaza, is accessible throughout the year.
- On non-gamedays, hours of the Main Team Store are 10 a.m.-5 p.m., Monday through Friday and 10 a.m.-4 p.m. on Saturday. On evening (7:05 p.m.) gamedays, the Main Team Store will open at 11 a.m. and close at 4 p.m. to the public. All Team Stores will close at the conclusion of each game.
- The Home Plate Store is located near the Home Plate Gate. It is accessible from inside Nationals Park after gates are opened.
- Additional Team Stores are located on the third base side of the Club Level and at Section 140.
- The 5th & Ocean by New Era Ladies' Boutique is located at Section 114.
- The New Era Store is located at Section 131.
- Booths are located behind Sections 107, 138, 236, 304, 312 and 319.
Televisions and Radios
Personal, battery-powered televisions and radios may be brought into Nationals Park, though the use of headphones is required.
Located behind the Main Box Office at the Center Field Gate, Ticket Services provides assistance to patrons on gamedays beginning 2 hours prior to first pitch. Fans with questions regarding accessible ticketing accommodations, purchasing ticket upgrades and ticket entry problems should report to Ticket Services for assistance.
Ticket Services Hotline
Partial Season Plan Holders can contact the Ticket Service Hotline at 202.640.7050 for any questions regarding their account. Hotline hours are Monday-Friday 8:30 a.m.-5:30 p.m. and 2 hours before first pitch through the end of the first inning on game days. Partial Season Plan Holders may also contact Ticket Services via email at email@example.com.
Daily tours of Nationals Park are offered from March through November. Please check the availability of tour dates at nationals.com/tours. The cost of tour tickets start at $15 for adults for our Senator's Tour and $25 for adults for our Governor's Tour with discounts available for kids, seniors, active duty military with an ID card and groups of 20 or more. Proceeds from the tours benefit the Washington Nationals Dream Foundation. Tickets are available for purchase online, by phone and at the Nationals Park Box Office located at the Center Field Gate. Wheelchairs are available for tours as well as auxiliary aids for our hearing-impaired guests. You may also schedule a private tour by emailing firstname.lastname@example.org. For additional information please contact via email or phone (202.640.7369).
Small, collapsible umbrellas that will fit into a backpack or bag of the maximum allowed size (See BAGS AND BACKPACKS) are allowed in Nationals Park. Any umbrella that blocks sightlines or becomes a nuisance for any reason to other guests is not permitted. Guest Experience Representatives reserve the right to ask guests to lower their umbrellas for the enjoyment of all guests in attendance. See GUEST CONDUCT POLICY (Prohibited Items).
See GUEST EXPERIENCE REPRESENTATIVES.
Visiting Team Fans
Visiting team fans are Nationals Park guests. Harassment of the visiting team or their fans will not be tolerated and may result in ejection. See GUEST CONDUCT POLICY (General Guidelines).
Nationals Park guests are encouraged to visit D.C.'s other attractions on their way to the ballpark. The revitalized Navy Yard and Southwest Waterfront areas (Green Line) feature several new restaurants within walking distance of Nationals Park. Guests can also take the Orange/Blue/Silver Line to the Capitol South Metro and walk to Nationals Park along New Jersey Ave to M Street, or exit at the Eastern Market station near the restaurant and retail offerings along Barracks Row's 8th Street SE. Those interested in more information should visit nationals.com/waytogo.
Washington Nationals Dream Foundation
The Washington Nationals strive to become a civic partner to every Washingtonian interested in making a positive difference in our region and a leading philanthropic organization in professional sports. To date, the Washington Nationals Dream Foundation and its programmatic arm, the Youth Baseball Academy, have harnessed the power of baseball to deliver tangible opportunities for youth throughout the greater D.C. metro area. This includes year-round activities and programming at the Academy's nine-acre education and recreation campus, establishment of the Diabetes Care Complex at Children's National, Delta Dream Grants to local organizations providing services to children and teens, the fully accessible Miracle Field in Montgomery County, and multiple renovated Legacy Fields.
Through an enhanced strategy that will mobilize the generosity of Nationals fans, player philanthropy, corporate champions, and community partners, this collective philanthropic enterprise can fuel even greater good for a better Washington. Widespread support will advance key initiatives including:
- Programming at the Youth Baseball Academy, expanding its reach beyond the walls of the facility;
- Grants to community partners, institutionalizing the criteria and disbursement of funds to enhance support for local nonprofits serving the region;
- Community improvement projects, delivering tangible impact for area residents;
- Expanded impact of player philanthropy, by collaborating with Washington Nationals players to realize, pursue, and achieve their philanthropic goals; and
- Engagement with the Nationals fan base, stimulating mass citizen and fan participation in high-quality community impact projects.
The foundation raises money through special events, 50/50 raffles (see RAFFLE), memorabilia auctions, the sale of team-related merchandise, Ballpark Tours, and other initiatives. For more information, visit nationals.com/dream. The Foundation offices are located at Nationals Park and staffed year-round:
Washington Nationals Dream Foundation
1500 South Capitol Street SE
Washington, DC 20003-1507
Foundation Contact # only: 202.640.7124
Tax ID Number: 34-2034830
Washington Nationals Youth Baseball Academy
The Washington Nationals Youth Baseball Academy is a nonprofit organization that uses baseball and softball as vehicles to foster positive character development, academic achievement, and improved health among youth living in underserved communities in Washington, D.C. Conceived as part of a public-private partnership between the District government and Major League Baseball in the deal that brought the Nationals to Washington, D.C., the Academy operates out of a state-of-the-art, nine-acre education and recreation campus constructed in the Ft. Dupont Park neighborhood in Ward 7. Since its inception in 2013, the Academy has created and implemented programs that make a holistic and lasting impact on the lives of children and families living east of the Anacostia River. Programming includes year-round enrichment for Scholar-Athletes in grades 3 through 8, administers a growing baseball and softball development program called YBA PLAY, and hosts nearly 2,000 unique activities at its facility each year for 15,000 participants. For more information visit www.nationalsacademy.org.
Washington Nationals Youth Baseball Academy
3675 Ely Place, SE
Washington, DC 20019
202.827.8960 Ext. 6014
Tax ID Number: #45-3990897
Water fountains are located throughout Nationals Park behind Sections 108,120, 126, 135, 137, 143, 201, 205, 208, 213, 220, 231, 242, 303, 308 and 316
Weapons and Firearms
Weapons (including, without limitation, pocket knives) and firearms of all kinds are prohibited from entering Nationals Park. See GUEST CONDUCT POLICY (Prohibited Items).
If you are in need of a wheelchair, please see any gameday team member or visit any Guest Services location to request assistance.
Nationals Park offers a variety of methods for guests looking to pick up or leave tickets at Will Call.
On gamedays, beginning two hours prior to first pitch, the Will Call Box Office on the corner of First St. SE & N St. SE is specifically set up for online and phone orders purchased through Tickets.com or nationals.com, front office and third-party Will Call. Fans looking to drop off tickets for late-arriving guests should fill out a will call envelope and leave the tickets at the Will Call Box Office. The Will Call Box Office will remain open until the end of the third inning.
Nationals players, visiting players, coaches and umpire tickets can be found at the Club, Suites & Media Entrance Box Office located behind home plate at the corner of Potomac Avenue SE and South Capitol St. SE.
After the third inning, all Will Call tickets will be moved to the Nationals Park Main Box Office at the Center Field Gate. The Nationals Park Main Box Office will remain open until 30 minutes after the game for Will Call and advance ticket sales.
Guests looking to pick up Will Call tickets that were purchased online through nationals.com or Tickets.com can also use any of the ticket kiosks located around Nationals Park.
Patrons picking up Will Call tickets need to provide a valid photo ID and, if purchased online, the credit card used to purchase the tickets.
Wireless services are free to all guests who visit Nationals Park. Most cellular carriers will automatically join you to the Wifi network; if not please look for Nationals Park Fans when you go to the wireless settings on your device. There is no username or password required but you will be presented with a splash page that needs to be acknowledged prior to using the service.
If you experience any issues with the wireless services please text "NATS" along with a brief description of the issue and the location to 69050 or visit any one of our Guest Services locations.
You, our guests, are the focus of everything the Nationals do. Nationals employees are here to make your Nationals Park experience a special and memorable one. We welcome your comments and suggestions at any of our Guest Services locations.
NEW FOR 2019
Washington Nationals Bag Policy
Please note: Beginning in 2019, backpacks may not be brought into Nationals Park except as otherwise provided in the Nationals Bag Policy. For a complete list of permitted bags and details about the Binbox storage option please click the Read More button below.