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Access Guide for Guests with Disabilities

The St. Louis Cardinals are committed to providing a safe, clean, fun, family-friendly environment. We strive to thoroughly understand and enthusiastically exceed guest expectations. We have given special attention to all areas of the ballpark to ensure that it is fully accessible and continue to look for ways to make each guests' experience as comfortable as possible.

Accessible Parking

Accessible Seating

    Seating Close to Escalator:

    • Level 2: UMB Champions Club, Party Suites
    • Level 3: National Car Rental Club, Redbird Club, Legends Club Suites, Sections 265
    • Level 4: Sections 334

    Seating Close to Ramp:

    • East Ramp: Sections 132, Suite 205, 231, and 331
    • West Ramp: Sections 151, Suite 46, 255, 354

    Seating with electrical outlets:

    • Seating Bowl Sections with outlets: 102, 105, 127, 132, 133, 134, 137, 138, 139, 146, 147, 151, 154, 159, 160, 161, 162, 163, 167, 171, 172, 189, 231, 240, 241, 247, 255, 261, 265, 267, 268, 270, 271, 331, 334, 340, 341, 347, 348, 353, 357, 358
    • Our Clubs with electrical outlets available are Cardinals Club, Redbirds Club, Bank of America, all Party and Luxury Suites, and UMB Champions Club
    • Electrical outlets are also available at Guest Relations and First Aid. (Guest Relations - Level 1, Section 148, Level 4, Section 340. First Aid - Level 1, Section 147, Level 4, Section 351)
    • Seating for guests using Mobility Devices: Please call (314) 345-9000 for further assistance to accommodate power and space needs of personal mobility devices.

    Additional Assistance

    All of our usher staff is available to assist if any guest requests additional assistance. Our usher staff is available throughout the stadium.

      Alternative Format Materials

      There are braille signs outside of restrooms, stairways, and service doors.

      Assistive Listening Devices

      Captioning

      Dietary Restrictions

      We will allow both food and non-alcoholic drink into the stadium. Drinks must be in plastic, factory sealed bottles, that are 2 liters or less.

      Drop-Off/Pick Up Areas

      Electrical Outlets

      Elevators/Escalators

        Escalators:

        • Home Plate Escalator 1 to Gate 2 to Main Concourse
        • Home Plate Escalator 2 to Level 1 to Field Suites
        • Home Plate Escalator 3 Field Suites to Level 2, Suites 31-60
        • Home Plate Escalator 4 Level 2 to Redbird Club
        • 3rd Base Escalator 5 & 6 Main Concourse to Level 2
        • 3rd Base Escalator 7 & 8 to Level 2 to Left Field Pavilion
        • 3rd Base Escalator 9 to Level 3 & Level 4 Upper Terrace
        • 1st Base Escalator 10 to Main Concourse & Level 2
        • 1st Base Escalator 11 to Level 2 & Level 3
        • 1st Base Escalator 12 to Level 3, Level 4 - Sec. 334

        Emergency Evacuation

        In the case of an emergency evacuation, avoid taking elevators and escalators.

        The primary path of exit would be to take the West or East Ramp. The West Ramp is located on the 8th Street Side of the building behind home plate. The sections closest to the West Ramp are Section 343, 255, Suite 46, and 151. The East Ramp is located on the Broadway side of the building. The sections closest to the East Ramp are Section 328, 228, Suite 205, and 130.

        There are designated area of rescue locations throughout Busch Stadium where individuals with disabilities can wait for help if the paths of exit are unavailable.

        The usher staff is trained to evacuate or lead these individuals to the designated area of rescue locations when the paths of exit are unavailable.

        Entry and Carry in Policy

        Every gate is accessible.

        Please review the list of prohibited items listed at cardinals.com/security.

        First Aid

        Guest Services

        Guest Texting

        Guests may send a text to 314.300.1000 for assistance. Text STOP to cancel or HELP for info. Message and data rates may apply.

        Mobility Devices (Wheelchairs, Mobility Scooters, Segways)

        Some other (non-wheelchair) power-driven mobility devices, such as Segway® PT, may be permitted, provided the patron provide a credible assurance that the device is used because of a disability and meet all other requirements for use in Busch Stadium. The Cardinals will consider such requests on an individual basis, taking into account the type, size, weight, dimensions and speed of the device and whether the device may be safely operated in Busch Stadium in accordance with safety requirements and without a substantial risk of serious harm to other individuals in the stadium or the facility itself. The Cardinals have determined that the following transportation devises cannot be safely operated by members of the general public during events at in Busch Stadium:

        • E-scooters, go-peds, powered skateboards, hoverboards, and powered unicycles;
        • Golf carts and all gas combustible powered devices; and
        • Skateboards, onewheels, kick scooters, bicycles, unicycles and roller skates.

        The Cardinals recommend that individuals requesting such accommodation for use of alternative power-driven mobility devices contact the Cardinals by calling (314) 345-9000 in advance of attending the ticketed event. Otherwise, individuals may request permission for use of a power-driven or other mobility devices by making a request through an usher or gate attendant. The Cardinals, in no event, will be responsible for the use and storage of any transportation device. If the requested device is not permitted for use in Busch Stadium, the Cardinals will provide an alternative accommodation, such as assistance by wheelchair or authorized golf cart.

        Public Transportation

        Metrolink station - next to the Westin on 8th Street.

        For Metrolink and MetroBus schedules please call (314) 231-2345.

        Restrooms/Family Restrooms

        Service Animals

        Stadium Seating Chart

        For more detailed information, visit the Busch Stadium Seating Map.

        Suites

        All luxury and party suites are accessible.

        All luxury suites have ability to remove seats for more space if needed.

        All luxury suites have private restrooms. Party suites have nearby access to outside restrooms.

        Telephone/TTY

        Ticket Information for Accessible Seating

        Patrons eligible to purchase Accessible Seating, include, without limitation, those who use wheelchairs, those who use other mobility devices, and people who cannot climb steps or walk long distances because of significant arthritis or severe respiratory, circulatory, or cardiac conditions. Individuals who, because of their disability, cannot sit in a straight-back chair or those whose service dogs cannot fit under a non-accessible seat or lie safely in the aisle are also permitted to purchase accessible seats. People with disabilities who do not require the specific features of accessible seating but merely have a preference for them are not entitled to purchase accessible seats.

        Patrons eligible for Accessible Seating (or anyone purchasing on behalf of any such person) may also purchase up to three (3) adjacent companion tickets for other accompanying the patron. Such Patrons may purchase additional tickets in non-contiguous locations. Accessible Seating, companion seating and non-continuous tickets are all subject to availability and ticket limits. 

        Upon arriving at the location of Accessible Seating, patrons may find folding chair in place, which may be removed by an usher if not required by the ticketholder for that location or used by a person holding a companion ticket.

        To purchase tickets for Accessible Seating, please call (314) 345-9000 and a Ticket Sales Representative will be able to assist you. You may also purchase tickets at Ticket Windows or online through cardinals.com/tickets.

        Guests who wish to exchange a non-accessible ticket for an Accessible Seating ticket may call (314) 345-9000. Tickets may also be exchanged prior to a game date or on the day of a game at the Busch Stadium Ticket Windows located on 8th Street near Gate 3.

        Guests who have received as a gift or properly purchased a ticket for Accessible Seating who do not require Accessible Seating, may, but are not required to, request an exchange for standard seating in the same manner above.

        All ticket exchanges and relocations are subject to availability and, if applicable, payment of any additional costs if an upgrade is required.

        Accessible Ticket Windows:

        8th Street Ticket Windows, just north of Gate 3. These windows are open Monday - Friday, 9:00am - 5:00pm. They are also open for all home games from 9:00am until two hours after scheduled game time.

        Clark Street Ticket Windows, just east of Gate 5. Clark Street ticket windows are open on game days from the time gates open until 30 minutes after scheduled game time.

        Water Fountains

        Wheelchair and Transportation Services

        Comments/Suggestions/Questions

        The St. Louis Cardinals are committed to providing a safe, clean, fun, family-friendly environment. We have given special attention to all areas of the ballpark to ensure that it is fully accessible and continue to look for ways to make each guests' experience as comfortable as possible. Please feel free to email guestservices@cardinals.com or call (314) 345-9000 with any comments or suggestions on how we can improve your experience.