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The Official Site of the San Francisco Giants

Digital Ticketing in the MLB Ballpark app FAQs

MLB Ballpark app - Linking Accounts

  • Do I need an MLB.com account to use the Ballpark app?
    Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB.com account. An MLB.com account is free and easy to create directly from the MLB Ballpark app or sfgiants.com.

     
  • Is my MLB.com account the same as my Giants ticket account?
    No, but you can link them by following the instructions below. Once your accounts are linked, you can use the features of the MLB Ballpark app to manage your Giants tickets.

     
  • How do I locate my Giants ticket account number?
    You are issued a Giants ticket account number after ordering tickets through the Giants. That account is associated with the email address used at the time of purchase. Your account number is listed in the subject line of the order confirmation email. If you are having trouble locating your Giants ticket account number, please contact us at 415-972-2209.

     
  • Why do I need to link my Giants ticket account to my MLB.com account?
    Since your MLB.com account and your Giants ticket account are separate, you need to link the two in order to access your tickets in the app.

     
  • How do I link my Giants ticket account?
    Tap the Giants logo in the bottom menu. Tap the Tickets tab at the top of the page. Scroll down and tap Manage Ticket Accounts. Tap Link Account, select the Giants and enter the email address associated with your Giants ticket purchase. Click the link in the verification email to finalize the linking. Your Giants ticket account will now be listed in your ticket accounts on the app.
     
  • What if I don't receive the linking confirmation email?
    Make sure that you entered the email address associated with your ticket account correctly. If you need helping linking your account, please contact us at 415-972-2209.

     
  • I already linked my Giants ticket account and MLB.com account. Do I need to link them again?
    No. If you have already linked your Giants ticket account and MLB.com account, the MLB Ballpark app will recognize the link and not ask you to link again.

     
  • Can I link multiple accounts?
    You can link other ticket accounts (e.g., for another MLB team) to the same MLB.com account by following the same steps above.

     
  • How do I unlink a ticket account?
    Tap the Giants logo in the bottom menu. Tap the Tickets tab at the top of the page. Scroll down and tap Manage Ticket Accounts. Tap Unlink next to the account you wish to unlink.

     
  • What if the email address associated with my Giants ticket account is different from the email address associated with my MLB.com account?
    You can link any email address tied to a Giants ticket account with your MLB.com account as long as you can receive emails at that address.

     
  • I just linked my MLB.com and Giants ticket accounts. Why aren't my tickets showing up in the Ballpark app?
    First, pull down the Tickets tab page and let go to refresh your ticket inventory. Second, make sure you have linked the correct ticket account (listed under Manage Ticket Accounts). Lastly, review the Tickets tab FAQs below. If you are still having trouble accessing your tickets, contact us at 415-972-2209.

MLB Ballpark app - Tickets Tab

  • What is the Tickets tab?
    The Tickets tab houses your tickets for quick access and easy management. To access the Tickets tab, tap the Giants logo in the bottom menu and tap the Tickets tab at the top of the page.

     
  • Can I access tickets for multiple teams within the Tickets tab?
    You can access tickets from one home team at a time. If you want to access tickets for a different home team, select "Teams" in the top left corner.

     
  • Where can I see more event details about the game?
    In the Ballpark tab (adjacent to the Tickets tab), you can find detailed event information within the Today at AT&T Park tile.

     
  • How can I upgrade my tickets?
    In the Ballpark tab (adjacent to the Tickets tab), you can upgrade your tickets by tapping the Upgrades tile. Upgrades are subject to availability.

     
  • What if I sell them on StubHub?
    Tickets sold on StubHub will be removed from the Tickets tab after the sale is complete.

     
  • Can I sell my tickets via the MLB Ballpark app?
    No. You cannot re-sell tickets from the MLB Ballpark app.

     
  • What if I don't see my tickets?
    First, pull down the Tickets tab page and let go to refresh your ticket inventory. Next, make sure you have linked the correct ticket account (listed under "Manage Ticket Accounts"). If you are still having trouble accessing your tickets, contact us at 415-972-2209.

     
  • Which events and tickets will be available in the Tickets tab?
    The MLB Ballpark app hosts MLB regular season, Spring Training and Postseason tickets. Concerts and non MLB events held at AT&T Park will not be available.

     
  • When I access a ticket using the MLB Ballpark app, will it invalidate my printed ticket?
    No. If you received printed tickets, the app will display the same barcode as the printed copy. Either version can be used to enter. However, if the ticket in the Ballpark app was forwarded to you, that transaction deactivates the printed ticket and the forwarded ticket in the Ballpark app must be used to enter.

MLB Ballpark app - Scan View

  • What is Scan View?
    Scan View displays your ticket with account name, number, event information and barcode, Present your mobile device in Scan View for entry.

     
  • How do I access my ticket to scan for entry?
    Tap on an individual ticket (blue ticket icon) from the Tickets tab to display Scan View.

     
  • Why is my barcode not showing?
    If your ticket has been forwarded or recalled, your ticket is no longer active and will not have a barcode.

     
  • I just forwarded a ticket via the MLB Ballpark app. Why do I still see it?
    Your ticket, without the barcode, will remain in your Tickets tab until the forward is accepted by the recipient. If you wish to cancel the forward, you can do so directly from the ticket. See more information under Ticket Forwarding below.

     
  • Can I use a screenshot of my ticket?
    No, screenshots of tickets will not be accepted for entry. Mobile tickets must be presented within the MLB Ballpark app or Apple Wallet for entry.

     
  • Is Apple Wallet supported?
    Yes, tickets on the MLB Ballpark app can be added to Apple Wallet by selecting "options" from Scan View.

     
  • What if I don't see my tickets?
    First, pull down the Tickets tab page and let go to refresh your ticket inventory. Next, make sure you have linked the correct ticket account (listed under "Manage Ticket Accounts"). If you are still having trouble accessing your tickets, contact us at 415-972-2209.

     
  • Why won't my ticket barcode scan?
    Make sure to adjust your screen's brightness. The MLB Ballpark app will automatically increase the brightness of your display or you can do so manually. Only mobile tickets presented within the MLB Ballpark app or Apple Wallet will be accepted. Screenshots will not be accepted.

     
  • What if I lose connectivity to the MLB Ballpark app?
    Since connectivity may be intermittent at the ballpark, we encourage you to add your tickets to Apple Wallet in advance of the game.

     
  • If I access my tickets from the MLB Ballpark app, can I still have them printed at the Box Office?
    New for 2019, Giants tickets are mobile only. If you are unable to access your ticket, visit the Mobile Ticketing Assistance windows at the Box Office on gameday. Souvenir tickets can be requested after the game via customerservice@sfgiants.com.

     
  • What if my mobile device's battery dies?
    AT&T Park has complimentary charging stations located throughout the ballpark.

MLB Ballpark app - Ticket Forwarding

  • What is Ticket Forwarding?
    Ticketing forwarding is an easy way to electronically send tickets to friends, colleagues and account partners.

     
  • How do I forward a ticket?
    Select the ticket you wish to forward. Choose Forward Ticket or Forward Ticket via Link. Selecting Forward Ticket allows you to forward via email. Tap Send to complete the forward. Selecting Forward Ticket via Link provides you with a unique link to share. Please only share this link with one person. If you share the link with multiple people, they will all have access to the same ticket and the first person to scan will gain entry to the ballpark.
  • Does the MLB Ballpark app have access to my friend list in MySFTix?
    No. At this time, your MySFTix friend list will not be available via the MLB Ballpark app.

  • What if I accidentally forward a ticket to the wrong email address?
    See "Can I cancel a ticket forward?" below for instructions on cancelling the forward.

     
  • How will my recipient know I forwarded tickets?
    If you selected Forward Ticket, both the sender and the recipient will receive an email confirming the action. The recipient will have a unique link in the email to accept the ticket. If you selected Forward Ticket via Link, then the recipient will receive the notification by whatever method they received the link (e.g. text message).

     
  • How do I accept a ticket forward?
    You must click Accept from the forward confirmation email you received. If you do not already have the MLB Ballpark app, you will be prompted to download it.

     
  • I do not have a mobile device. Can I still accept a ticket forward?
    No. New for 2019, ticket forwards can only be accessed via a mobile device. If you don't have a mobile device, visit the Mobile Ticketing Assistance windows at the Box Office on gamedays.

     
  • What if the email address where I received the ticket forward is not the same as the email address associated with my MLB.com account?
    The email address associated with the ticket forward does not need to match the email address associated with your MLB.com account. You can load tickets associated with any account by linking the account within the MLB Ballpark app. See Account Linking above.

     
  • Can I decline a ticket forward?
    Yes, click, "I do not want to accept this ticket" from the forward email confirmation.

     
  • Can I forward a ticket that has been forwarded to me?
    Yes, a ticket can be forwarded to a new recipient after it has been accepted by the original recipient.

     
  • Can I cancel a ticket forward?
    Yes, the sender can cancel a ticket forward any time before the barcode has been scanned. This can be accomplished from the Tickets tab by selecting an individual ticket and tapping Cancel or by navigating to the Ticket Forward section of the Tickets tab. Select the specific forward then tap Cancel. The recipient of the ticket forward will be notified and the ticket will be removed from their ticket inventory.  

     
  • Can I cancel a ticket forward after it has been accepted and forwarded again?
    Yes, the original sender can cancel a ticket forward regardless of how many times it has been re-forwarded (as long as it has not been scanned for entry). The sender and original recipient will be notified by email and the ticket will be removed from the Tickets tab belonging to the person the ticket had last been forwarded to.

     
  • Can I forward multiple tickets to the same recipient?
    Yes. Tickets from the same event can be forwarded all together or one ticket at a time.

     
  • Where can I find the status of ticket forwards?
    You can navigate to the Ticket Forward section of the Tickets tab to see all received and sent ticket forwards.

     
  • What if I never received the ticket forward confirmation email?
    If you are expecting to receive a ticket forward, but never received the confirmation email, contact the sender. The sender can cancel the current ticket forward and re-send. If you or the sender and are having difficulties, contact us at 415-972-2209.

     
  • If I contact Customer Service, can they forward tickets on my behalf?
    No, for security reasons, tickets must be forwarded by the owner.