Rainout Policy

Suspended Games

If the game is suspended and rescheduled for a new date

Game tickets - Regular

If a game is suspended due to inclement weather, tickets for the original game will be valid for the rescheduled game. This includes tickets purchased through a third party like StubHub. Tickets that were scanned at entry for the original game will be reactivated for the rescheduled game.

Game tickets - Special Event (if applicable)

Special event tickets will be valid for item redemption at the rescheduled game.

Game tickets - Splash value

Unredeemed splash value associated with original game tickets will carry over to the tickets for the rescheduled game.

Giants issued parking permits

Lot A/Pier 48 and Pier 30/32 parking permits for the original game will be valid for the rescheduled game. Permits that were scanned at entry for the original game will be reactivated for the rescheduled game.

SpotHero reservations

Parking reservations through SpotHero can be canceled up to the minute the reservation begins for a full refund. Once a reservation has started it cannot be canceled or refunded. Learn more.

Cancelled Games

If the game is suspended and not rescheduled

Season Tickets, Thrill 22 Plan, Flex Memberships:

The ticket value will be issued as account credit applicable toward a future purchase.

The 415:

415 Members will be reissued vouchers.

Single game tickets:

Single game tickets purchased through the Giants (i.e. Giants website, Oracle Park box office, Dugout Store) will be refunded to the original form of payment.

Cash purchases:

Requests for refunds for tickets purchased with cash at the Oracle Park Box Office or the Giants Dugout Store must be submitted by mail to Oracle Park, Attn: Giants Tickets/Customer Service, 24 Willie Mays Plaza, San Francisco, CA 94107.

StubHub tickets:

Refunds for tickets purchased through StubHub are handled by them directly. Click here and refer to Section 11 for more information.

Third party tickets:

Refunds for tickets purchased through third parties are handled by them directly. Contact them to learn about their refund policies. Third parties include: StubHub, Vivid, Gametime, SeatGeek, etc.

Tickets redeemed with vouchers:

The value of the voucher (Stocking Stuffer, Holiday) will be issued as account credit applicable toward a future ticket purchase.