Postponed or Suspended Games
If the game can no longer be played as scheduled or is rescheduled for a new date
Game Tickets - Regular
If a game is suspended due to inclement weather, tickets for the original game will be valid for the rescheduled game. This includes tickets purchased through a third party like StubHub. Tickets that were scanned at entry for the original game will be reactivated for the rescheduled game.
Game Tickets - Special Event (if applicable)
Special event tickets will be valid for item redemption at the rescheduled game.
Game Tickets - Splash value
Unredeemed splash value associated with original game tickets will carry over to the tickets for the rescheduled game.
Giants-issued Parking Passes
Parking passes issued by the Giants for the original game will be valid for the rescheduled game. Passes that were scanned at entry for the original game will be reactivated for the rescheduled game.
Parking reservations through SpotHero can be canceled up to the minute the reservation begins for a full refund. Once a reservation has started it cannot be canceled or refunded. Learn more.
If the game is suspended and not rescheduled
Season Tickets (including Giants-issued parking passes), Thrill 22 Plan, Flex Memberships:
The ticket or parking pass value will be issued as account credit applicable toward a future purchase.
415 Members will be reissued vouchers to redeem for a game included in their membership with available inventory in The 415.
Single Game Tickets:
Single game tickets purchased through the Giants (i.e. Giants website, Oracle Park box office, Dugout Store) will be refunded to the original form of payment.
Requests for refunds for tickets purchased with cash at the Oracle Park Box Office or the Giants Dugout Store must be submitted by mail to Oracle Park, Attn: Giants Tickets/Customer Service, 24 Willie Mays Plaza, San Francisco, CA 94107.
Third Party Tickets:
Refunds for tickets purchased through third parties are handled by them directly. Contact them to learn about their refund policies. Third parties include: StubHub, Vivid, Gametime, SeatGeek, etc.
Tickets Redeemed with vouchers:
The value of the voucher will be issued as account credit applicable toward a future ticket purchase.