Nationals Wallet

Nationals Wallet provides a seamless way for fans to manage their concession credit and eCASH in one centralized wallet experience. Nationals Wallet is available to fans using the MLB Ballpark app at Nationals Park concessions and retail locations. Some restrictions may apply based on the credit or discount. Please see the Terms of Use and Privacy Policy for more information.

What is Nationals Wallet and how does it work?
Nationals Wallet is a centralized payment system integrated into the MLB Ballpark app that allows fans to quickly and easily pay for tickets, concessions and merchandise at the ballpark. Fans only need to store their credit card information once, and they can use the Nationals Wallet for all in-venue purchases without having to re-enter payment details, while also being able to access any stored value/eCASH, discounts or Club-provided benefits. This simplifies the in-venue purchasing process by providing a single payment method for food and merchandise while streamlining transactions, reducing friction and allowing fans to focus on enjoying the game rather than worrying about utilizing multiple payment methods for one transaction.

What are the main features and benefits of using Nationals Wallet?
Nationals Wallet centralizes your payment options, making your ballpark experience smoother and more enjoyable.

• One-Time Setup: Add your payment card once, and you never have to enter it again.
• All-In-One Wallet: Use online or in-app for ticket purchases, or at the ballpark for concessions and merchandise.
• Seamless Integration: Pay with Nationals Wallet across multiple platforms (in-app, in-person, various locations at the ballpark).
• Access and Combine Additional Benefits: Access Club-provided entitlements such as loaded ticket value or eCASH while combining with your payment card on file for one combined scan & pay.

How do I add a new payment card into my Nationals Wallet?
Fans can add new cards to Nationals Wallet in two ways: by adding a new card through the MLB Ballpark app or by saving a card on file when purchasing tickets to a game. Adding a card through the MLB Ballpark app will also add the card to the fan's MyTickets account and vice versa.

To add a new card through the MLB Ballpark app, access Nationals Wallet from the Home Tab. If you do not have a card saved on file, follow the instructions to add a card. After adding a card on file, fans have the option to save multiple cards to their wallet by selecting the "Add" button. When fans save a card on file during a ticket purchase, the card will be available in the MLB Ballpark app the next time that fan visits the ballpark.

How do I remove a payment card from my Nationals Wallet?
Fans can remove a card in the MLB Ballpark app by tapping on the card and selecting "Remove this Card" in the wallet.

Fans can also remove a card by logging into their account on nationals.com/mytickets, selecting My Account and the Payment Info option to manage cards on file.

If your payment card is associated with a reoccurring payment, you are unable to remove it. Please contact your Nationals Service Representative.

How does "Scan & Pay" work? Will any of my eCASH or loaded values be applied?
"Scan & Pay" will combine all your wallet benefits into one QR code to scan at time of payment. The transaction will be processed in the following order:

• Apply loaded value (if applicable)
• Apply stored value/eCASH (if applicable)
• Charge remaining balance to card on file (last used payment card)

If I have multiple loaded value amounts, can I choose which one I want to use during a purchase?
Yes, fans can choose to scan each loaded value card individually or edit which loaded value amount is applied via the "Scan & Pay" view by selecting the "Edit" button on the consolidated QR code screen.

If I have multiple payment cards in my wallet, can I choose which one I want to use during a purchase?
Yes, fans can choose to scan payment cards individually or edit which payment card is used on the "Scan & Pay" view by selecting the "Edit" button on the consolidated QR code screen.

Can I use Nationals Wallet at all concession stands and team stores?
Nationals Wallet is accepted at the majority of concession stands and team stores at Nationals Park.

Is Nationals Wallet secure and how does it protect my payment information?
Nationals Wallet is designed with security in mind. Payment information is securely tokenized and stored, ensuring that sensitive data is protected.

What is eCASH?
eCASH is the digital currency of the Washington Nationals, which can be used to pay for concessions and merchandise at Nationals Park. eCASH is used by linking a credit/debit card to the Nationals Wallet, located within the MLB Ballpark app.

What is eCASH Back?
eCASH Back is a type of eCASH that is earned by a Season Plan Holder for certain qualifying purchases made within the ballpark using the Nationals Wallet.

eCASH Back accrues as follows:

Are there any circumstances where I do not earn eCASH Back?
Purchasing with eCASH Back does not earn eCASH Back. Only funds that originate from a credit/debit card are eligible. Additionally, purchases made with Bonus eCASH are not eligible for eCASH Back.

What is Bonus eCASH?
Bonus eCASH is eCASH that may be provided by the Nationals from time to time for certain qualifying Account Holders.

Does eCASH Back or Bonus eCASH expire?
eCASH Back and Bonus eCASH accrued on accounts during the 2026 MLB Regular Season will expire on December 31, 2026, at 11:59 PM Eastern Time.

What is Loaded Value?
Loaded Value is money added to a ticket barcode that can be redeemed at concessions and merchandise stands throughout the ballpark. Loaded value is often purchased as part of a special promotion or offer. Loaded value on game tickets expires at the end of game.

I had eCASH in the previous wallet, was it moved over to the Nationals Wallet?
Yes, any non-expired funds have been moved to Nationals Wallet. If you have any questions, please call 202-675-NATS.