REDS HEADS FAQ
Reds Heads Frequently Asked Questions
What ages recommended for Reds Heads memberships?
We recommend the Reds Heads Kids Club for ages 3-12. We also have the Reds Rookies baby club for children under age 3. Find our more information on those clubs by following the links below.
How do I purchase a Reds Heads membership?
You can purchase a membership online, right here at reds.com/kidsclub! If you're new to the club, click "BUY NOW," and complete the purchase process. You can have your membership shipped for a small fee or choose the free pick-up option and pick it up at the locations mentioned below.
Memberships can be picked up or purchased at the Reds Heads Mobile Clubhouse or Fan Club Corner during any home game throughout the regular season, or at the Great American Ball Park front office lobby starting in early December Monday through Friday, 9 a.m. to 5 p.m. on non-game days.
How long will it take for my online order to arrive?
Due to shipping carrier delays can take up to 2 weeks for online orders to arrive, but usually arrive between 5-7 business days. They are shipped individually using standard US ground mail. You will receive tracking information via email once your order has shipped.
What games can we attend with our free tickets?
You can use your 2 FREE Reds Heads tickets to attend any Sunday through Thursday home game subject to exclusions and availability.
What is the Reds Heads Scorebook?
The Reds Heads Scorebooks contains each member's membership card with his/her unique seven (7) digit code on both the card and inside-front cover which can be used to activate your membership, redeem your free tickets, and RSVP for ballpark experiences. It also contains great offers from our local Cincinnati partners! Please treat this scorebook like a gift card and put it in a safe place. Lost or stolen booklets can't be replaced for free and are subject to a $15 replacement fee due to the value of offers inside.
What does it mean to activate the membership and how do I activate it?
Activating is easy & is required in order to redeem your free tickets & participate in Reds Heads activities. Activating your membership gives you access to the full benefits of the Reds Heads Kids Club and ensures that we have your correct contact information to keep you updated on special club news. Plus: activated members get a special birthday card via mail!
To activate your membership visit reds.com/kidsclub and click "Activate Membership." Fill out the information requested and submit the form. The activation code requested is the unique seven (7) digit alphanumeric code on the inside-front cover of your Reds Heads booklet.
Once activated, you should receive a confirmation email with a link to the Reds Heads Portal. If you do not receive a confirmation email after activation, first check your spam or junk filters, then please contact us at[email protected] or call 513-765-7314.
How do I redeem my free tickets?
Once activated, you should receive a confirmation email with a username and password to access the Reds Heads Portal. The email contains a special link to the Reds Heads portal. We recommend bookmarking this link. Once inside the portal, follow the directions to redeem your tickets using your seven (7) digit code found on your membership card inside your scorebook. If you do not receive a confirmation email after activation, check your spam or junk filters first. Then please contact us at[email protected] or call 513-765-7314.
How do I RSVP for ballpark experiences?
Once activated, you should receive a confirmation email with a username and password to access the Reds Heads portal. We recommend bookmarking this link. Go to the Reds Heads portal page, follow the directions to RSVP for your specific events using your seven (7) digit code on the inside-front cover of the Reds Heads Scorebook.
Choose your dates carefully as once you make your selection, you will not be able to change it. After you register for an event, you will be emailed the ticket. You'll need to bring your scorebook or membership card to be scanned for entry. If you are RSVP'ing for multiple members, you will need to go through the process using each code individually.
How do I access the Reds Heads Portal?
Upon activating your membership, you will receive a confirmation email of your activation. This email will contain the username and password to access the portal. If you have trouble locating this email, please contact us at[email protected] or call 513-765-7314.
What if my child loses their Reds Heads scorebook, membership card or other items?
Unfortunately, we cannot replace lost or stolen items. You will have the option to purchase a replacement Scorebook for $15. Items from the kits cannot be sold individually.
For any other questions, please email [email protected] or call 513-765-7314