REDS HEADS FAQ

How do I purchase a Reds Heads membership?

You can purchase a membership online, right here at reds.com/kidsclub! If you're new to the club, click "BUY NOW," and complete the purchase process. You can have your membership shipped for a small fee or choose the free pick-up option and pick it up at the locations mentioned below.

Memberships can be picked up at:

• At the Great American Ball Park front office lobby, Monday through Friday, 9 a.m. through 5 p.m.
• At any Reds home game in the 2024 season at Fan Club Corner or the Reds Mobile Clubhouse in the First Star Fan Zone.

How long will it take for my online order to arrive?

It can take up to 2 weeks for online orders to arrive, but usually between 5-7 business days. They are shipped individually using standard US ground mail. You will receive tracking information via email once your order has shipped.

What games can we attend with our free tickets?

You can use your 2 FREE Reds Heads tickets to attend a select 2024 home game subject to exclusions and availability. If you need to redeem more than one kids club voucher please give us a call (513)-765-7314. Visit the Reds Heads Portal for available game dates.

What is the Reds Heads Scorebook?

The Reds Heads Scorebooks contains each member's membership card with his/her unique seven (7) digit code on both the card and inside-front cover which can be used to activate your membership, redeem your free tickets, and RSVP for membership experiences. It also contains great offers from our local Cincinnati partners! Please treat this scorebook like a gift card and put it in a safe place. Lost or stolen booklets can't be replaced for free and are subject to a $10 replacement fee due to the value of offers inside.

How do I redeem my free tickets?

Once activated, you should receive a confirmation email with a username and password to access the Reds Heads Portal. The email contains a special link to the Reds Heads portal. We recommend bookmarking this link. Once inside the portal, follow the directions to redeem your tickets using your seven (7) digit code found on your membership card inside your scorebook. If you do not receive a confirmation email after activation, check your spam or junk filters first. Then please contact us at [email protected] or call 513-765-7314.

How do I RSVP for membership experiences?

Once activated, you should receive a confirmation email with a username and password to access the Reds Heads portal. We recommend bookmarking this link. Go to the Reds Heads portal page, follow the directions to RSVP for your specific events using your seven (7) digit code on the inside-front cover of the Reds Heads Scorebook.

Choose your dates carefully as once you make your selection, you will not be able to change it. After you register for an event, your event ticket will delivered digitally via the MLB Ballpark App. If you are RSVP'ing for multiple members, you will need to go through the process using each code individually.

What if my child loses their Reds Heads scorebook, membership card or other items?

Unfortunately, we cannot replace lost or stolen items. You will have the option to purchase a replacement Scorebook for $10. Items from the kits cannot be sold individually.
For any other questions, please email [email protected] or call 513-765-7314.

What is the member portal log-in information? How do I access the Reds Heads Portal

The log-in information is emailed to you after you activate the membership activation code inside your member booklet. It is not a personal email or password and cannot be reset. The log-in information is located in your activation confirmation email. If you’ve lost that email, you can re-activate your membership and it will trigger a new email to be sent to you.

What does it mean to activate the membership and how do I activate it?

Activating is easy & is required in order to redeem your free tickets & participate in Reds Heads activities. Activating your membership gives you access to the full benefits of the Reds Heads Kids Club and ensures that we have your correct contact information to keep you updated on special club news.

Once activated you can pick up your exclusive Hunter Greene bobblehead at Fan Club Corner or the Reds Heads Mobile clubhouse during a home game.

Plus - activated members are eligible to win a spot in the Reds Heads Run-On and get a special birthday card via mail!

To activate your membership visit reds.com/kidsclub and click "Activate Membership." Fill out the information requested and submit the form. The activation code requested is the unique seven (7) digit alphanumeric code on the inside-front cover of your Reds Heads booklet.

Once activated, you should receive a confirmation email with the log-in information for the Reds Heads Portal. If you do not receive a confirmation email after activation, first check your spam or junk filters, then please contact us at [email protected] or call 513-765-7314. If you’ve lost or deleted your activation confirmation email with the portal log-in information, you can simply re-activate your membership and a new email will be sent to you.