Ticketing FAQs

The health and safety of our fans and employees is our top priority and at the core of every decision. To create the safest possible environment for the 2021 season, new ballpark protocols will include widespread sanitization technologies, contactless transaction systems, social distancing, face coverings and modified food and beverage service. Should any games be canceled, played without fans in attendance, or have restricted capacity, ticketholders will receive a credit toward a future purchase.

We are very encouraged by Governor Newsom’s recent announcement updating state guidelines that would permit fans to attend baseball games at Oracle Park, subject to final approval of local health officials. We have been working over the past several months to develop plans and protocols to ensure a safe gameday experience. In the coming days, the Giants will submit our operational plans for review and approval by local health officials. Refer to our dedicated FanSafe website for the most up-to-date information.

Oracle Park achieves the Global Biorisk Advisory Council’s (GBAC) STAR™ accreditation

Oracle Park achieved Global Biorisk Advisory Council® (GBAC) STAR™ accreditation, the gold standard for prepared facilities. Under the guidance of GBAC, a Division of ISSA, the worldwide cleaning industry association, the San Francisco Giants have implemented the most stringent protocols for cleaning, disinfection, and infectious disease prevention in its facility.

As the cleaning industry’s only outbreak prevention, response and recovery accreditation, GBAC STAR™ verifies that Oracle Park executes best practices to prepare for, respond to and recover from outbreaks and pandemics.