Q: Which games are my vouchers eligible for?
A: Vouchers may be redeemed for tickets to April and May home games during the 2023 regular season, excluding Opening Day, subject to availability.
Q: Which seating categories will be available for redemption?
A: Vouchers may be redeemed for various View Reserve and Bleacher locations. Specific seating categories may vary by game.
Q: Is there a limit to the number of vouchers I can purchase?
A: Yes, a maximum of 12 vouchers can be purchased per account.
Q: Is there a limit to the number of vouchers I can redeem per game?
A: Yes, a maximum of 6 vouchers can be redeemed per account, per game. One (1) voucher is redeemable for one (1) game ticket in eligible seating categories, subject to availability.
Q: When can I begin redeeming vouchers for game tickets?
A: Voucher redemption will become available prior to the 2023 public ticket onsale. The exact date is TBD, but accounts with 2023 vouchers will be notified in advance.
Q: Do 2023 ticket vouchers expire?
A: Yes. The 2023 vouchers are only eligible for April and May home games during the 2023 regular season. Vouchers may be redeemed up until first pitch of an eligible game.
Q: Can I combine my vouchers to get premium seats?
A: No, vouchers can only be redeemed in a 1:1 ratio (1 voucher for 1 ticket) for eligible seating categories.
Q: Can I redeem my vouchers for Special Event tickets?
A: No, vouchers are eligible for regular game tickets only.
Q: After purchase, how do I access my vouchers?
A: Log in to MySFTix with the same email used to purchase the vouchers. Select “MySFTix” from the menu, then go to “Vouchers”. On a desktop, “Vouchers” is displayed on the homepage in the left-hand menu.
Q: How do I redeem multiple vouchers to ensure tickets are seated together?
A: Once the redemption window opens, log in to MySFTix and go to your voucher inventory, then
Click on the 2023 Voucher Package
At the bottom of the screen, click VOUCHER ACTIONS and then REDEEM in the pop-up.
Select the voucher(s) you wish to redeem and click Continue.
Select a game.
From the Ballpark Map, choose a section. Click on the section in the right hand menu and Add to Cart.
- To select specific seats, click “Seat Map” on the Search Options.
Agree to the terms and click Place Order.
Q: Can vouchers be forwarded to others?
A: Yes. Once the redemption window opens, vouchers may be forwarded to others via MySFTix.
Log in to www.sfgiants.com/mysftix
Go to your VOUCHER inventory
Click on the 2023 Voucher Package
At the bottom of the screen, click VOUCHER ACTIONS and then REDEEM in the pop-up.
Select the vouchers you wish to forward
Continue, then select or add a friend
Once the recipient information is confirmed, click Forward
Q: Can vouchers be redeemed for Accessible Seating?
A: Yes. Once a game is selected for redemption, filter your results to show accessible seating. If you need assistance, please contact Giants Customer Service at (415) 972-2209 or [email protected].
Q: Can I sell the tickets I redeem with my vouchers?
A: No. Tickets redeemed with vouchers are not available to ticket brokers or ticket resellers. Tickets may not be resold or otherwise distributed to individuals not personally associated with the ticket purchaser. The sale, attempted sale or transfer of tickets redeemed through this offer in violation of this policy is prohibited. Tickets redeemed in violation of this policy will be revoked without refund.
Q: If I can no longer attend the game I redeemed my vouchers for, can I exchange my tickets?
A: No, tickets are not eligible for exchanges. You can forward the tickets to friends and family.
