The health and safety of all fans is of the upmost importance to the Washington Nationals. While new policies have been implemented in accordance with CDC recommendations to prevent the spread of COVID-19 and the MLB 2021 Season Protocols, we aim to continue to ensure an accessible and enjoyable experience for all in attendance.
Wheelchair service will continue to be offered in the same format as a typical game per ADA requirements. To ensure the health and safety of guests, wheelchair staff will be given disinfectant wipes to thoroughly wipe down their wheelchair after each use. Wheelchair staff will be offered gloves for staff use.
The ADA drop-off location will remain the same as previous years. Prior to every Nationals game at Nationals Park, the Metropolitan Police Department (MPD) will allow passengers to be dropped off along 1st Street, SE (near the grand staircase at the intersection of Potomac Avenue and First Street, SE).
Tickets for the 2021 season include color-coded gate assignments; however, if a guest requires an ADA compatible entrance, they may enter through the closest available ADA compliant gate, even if it does not match the gate assignment on their ticket. The following gates are ADA accessible:
- Centerfield Gate
- 1st base ADA (located on the corner of 1st St. SE and Potomac Ave.)
- Home Plate Gate
- Media & Suites
- Third Base Gate
- Left Field Gate
In partnership with Kulture City, the Nationals have opened a Sensory Room, located on the Main Concourse across from Section 140. The space features sensory activities, as well as soothing lighting and soft flooring, to help enhance the ballpark experience for guests with sensory concerns.
In accordance with CDC guidelines, one family will be permitted access at a time and will be given a 15 minute window per family unless permission is given to stay longer by the Guest Experience staff. A Guest Experience representative will sanitize frequently touched surfaces with disinfectant wipes between each family’s use.
In accordance with CDC guidelines, face coverings covering both the nose and mouth will be required at all times within Nationals Park for guests over the age of two. However, the Nationals recognize that this barrier of protection has added a barrier of communication for people who are deaf or hard of hearing. In order to more effectively communicate with our deaf and hard of hearing fans, certain locations and staff will be outfitted with whiteboards to aid in the communication process. The following locations have been identified as areas where extended communication between staff and guests is most common, and will have whiteboards:
- CSC Supervisor at gates (7)
- All Guest Services locations (3)
- Box Office (3)
- Season Plan Holder Lounge (1)
- Team Store (1)
- Red Carpet Rewards (1)
- Host stands at PNC Diamond Club & Nationals Club(2)