MLB Ballpark Frequently Asked Questions

Supported Apple Devices (must be running iOS operating system version 14.0 or greater):

• iPhone 6s or newer
• iPod Touch 7th Generation

Apple Devices that support Apple Pay technology for participating clubs:

• iPhone 6s or newer

Accessing the MLB Ballpark App

The MLB Ballpark app requires an MLB or a Club.com (ex. Dodgers.com) account. If you do not have an existing account, a new account can be created during initial setup.

MLB Ballpark Digital Ticketing

Clubs offer additional digital ticketing features which will allow you to purchase new tickets, present existing tickets at the ballpark for entry, and forward ticket inventory to and from individuals directly from the MLB Ballpark app "Wallet" section of the "Tickets" tab. For Clubs or venues that do not support the additional features, the ability to view and present tickets for entry will remain available through the "Wallet".

For additional information on how to setup and use the new MLB Ballpark digital ticketing features, please see the "MLB Ballpark Digital Ticketing" section below.

For any "Wallet," ticketing account, inventory and support inquiries, please contact the Club Box Office for immediate assistance.

Club Loyalty Programs

If you are a member of a participating club's loyalty program, you can associate that program with the MLB Ballpark app by navigating to the team page, and tapping on your team's program module. The location of this module on the team tab differs from club to club.

For Club loyalty club members, you can also add a link to your loyalty card in the "Wallet" section of the Tickets tab by navigating to the More tab. From there, you'll see a link to "Loyalty Programs". From this screen, you'll be able to add your club-specific loyalty card link by tapping on the correct program name.

If you are signed in with the MLB/Club.com account associated with the loyalty program, you will be taken to the program page where you can view your account information, tickets, reward points and stored value (eCash). If linking is unsuccessful, you will be provided with club-specific contact information for assistance. For inquiries about club loyalty program usage, your account, tickets, reward points or stored value (eCash), please review the specific contact information for the club.

Home Tab

Your Next Ticketed Event

The Home tab will allow you quick access to tickets for your next event. Tapping on the event will allow you to see your ticket status and manage forwards. Tapping on “Open tickets” will take you directly to the barcode for quick and easy scanning at the gate.

Recommended Context

The Home Tab will also provide you with suggestions depending on your current context, such as:

• Reminders to forward tickets
• Complete set up of your Ballpark app, e.g. choosing a favorite team
• Notable in venue features, e.g. mobile ordering for select clubs
• Nearby MLB games with available tickets

Be sure to turn on location to experience all of the exclusive content on the Home tab.

Tickets Tab

The Tickets tab enables you to purchase, access, and manage your tickets all in one section of the app. We’ve combined both the previous Wallet & Buy Tickets tabs.

Wallet

Access and manage your existing inventory of tickets.

Buy Tickets

Scroll through your favorite team’s entire schedule. Tap on a row the green ticket icon to purchase tickets.

Filters allow you to narrow down the full schedule to just view home games, or navigate to another team’s schedule. If you have any questions about ticketing, please see the “MLB Ballpark Digital Ticketing” section in the FAQ below.

Ticket Forwarding

From your list of tickets to an individual event, you have the ability to forward those tickets to another person via email or link. To track your sent and received forwards, simply tap on the ticket forward icon in the top right corner of the Tickets tab. For instructions on how to forward tickets, please see the “MLB Ballpark Digital Ticket” section in the FAQ below.

Offers

From the Ballpark “Tickets” tab, fans will have the ability to access your unlocked offers by tapping on the “Offers” icon in the top right corner. Unlocked offers are a result of a successful check-in. To learn more about checking-in, please see the Check In section below.

Team Tab

The Ballpark Team Page allows you to view detailed information about any Major League ballpark, as well as events taking place throughout the year. Plan your visit with game and promotion schedules, ticket information, directions and parking information, and more.

Navigate to your team’s schedule to view events and purchase tickets by tapping on the “Schedule” tab in the subheader at the top of the Team Tab.

Maps

Make the most of your time at the game with maps and directories, digital companion games (at select ballparks), and information to enhance your experience while at the game. From the Team tab, fans will have access to search and filter for concessions, bathrooms, and other areas of interest by using our completely redesigned Maps experience. In select stadiums, fans will also be able to view concession menus and order via mobile ordering webapps.

To switch over to another team, simply tap on the team name at the top of the page for a menu of other teams.

Profile

To access Profile, navigate to Home or More tab, and tap the avatar icon in the top left corner of the screen. The Profile section will allow you to verify your ticket accounts, modify your favorite team(s), and set notification settings.

• My History - The My History section keeps a record of past ballpark visits (Check Ins). See more below in My History section.
• My Teams - Allows you to modify your Favorite Team(s). Tap team tiles in descending (top favorite club first) order to rank your favorite teams or tap again to deselect a favorite team(s).
• My Notifications - Allow the Ballpark app to send you push notifications about events, tickets and exclusive offers directly from your favorite team(s).
• My MLB Account Emails - Allows you to verify ownership of your ticket accounts for seamless ticket access.
• My Ticket Accounts - Allows you to view your verified ticketing accounts.

My History

The My History section will allow you to view a snapshot of your attendance at games and events in MLB venues, which is recorded into your MLB/Club.com account. From this section you can also view statistics about your Stadium visits, photos, and attendance history.

We will show you how many total teams you’ve seen, ballparks you’ve visited, number of check ins, and your personal stats around this information.

Add a Game (Historic Check-In)

Time to pull out all those old ticket stubs! If you would like to check-in retroactively to a game you attended in the past, you can now do so by tapping the + button in the top right corner of “My History”. While adding an “Historic” Check-In does not unlock any promotions or offers, documenting your past events will allow you to see your updated personal stats including your own win-loss record in your My History. You can add an Historic Check In at any time for any Spring Training, Regular season, or Postseason game going back to 1903.

Add Photo(s)

To add photos to an existing check-in, simply tap on the check-in, then tap the “+ Add New Photos” button. From there, choose whether you wish to take a photo with your camera or add one from your Photo Library. Take or select your photo, and then tap “Done”.

Remove Photo(s)

To remove photos from a check-in, simply tap on the check-in, then tap the photo you wish to remove. Finally, tap the trash can icon in the lower right hand corner of the screen. Please note, the photo will be permanently deleted from your check-in and My History.

Edit Notes

If you would like to edit or delete an existing check-in, simply tap on the check-in. To edit, tap the “Edit” button in the top right corner. Make changes to your notes or seat information and tap “Done”.

Delete a Check In

To delete, tap on the check-in. You’ll notice a “Delete Game” button at the bottom of the screen. If you delete a game, it will no longer display in your History nor count towards your personal Ballpark stats. Any photos associated with the check-in will also be removed.

Check In

Official Check In

An Official Check In can occur if you’re currently attending an event and are physically at the ballpark. They can be added as early as 3 hours ahead of game start, and will allow you to unlock any ballpark promotions and offers being offered for that event.

Please ensure the location services on your device are enabled. Location access can be turned on from the top right of the Home tab. You will automatically complete an Official Check In by simply opening up your Ballpark app at the park at the time of the game.*

*You may also manually complete an Official Check In from the “Team” tab of the home team by tapping on the “Check In” button at the bottom of the screen. The earliest a “Check In” can be completed is 3 hours prior to the scheduled start time and you must be near or in the stadium. If you are not near or in the stadium, the check-in attempt will fail with an appropriate error message. If you believe an error has occurred, you can tap on the “Refresh” button to refresh the information in an attempt to better locate you.

Accessing Unlocked Offers

Once an Official Check In has occurred, fans can access any unlocked offers directly in their wallet. To do so:

1. Tap on the “Tickets” tab in the navigation bar.
2. In the top right corner, you’ll tap on the “Offers” icon. It looks like a tag.
3. From there, you’ll be shown all offers that you have unlocked, and can now redeem.

Historic Check-In

If you would like to check-in retroactively to a game you’ve attended in the past, you can now do so. While adding an “Historic” Check-In does not unlock any promotions or offers, it will allow you to document past events you’ve attended at the ballpark in your My History at any time. You can add an Historic Check In at any time for any Spring Training, Regular season or Postseason game dating back to 1903. To add a Historic Check-In, simply tap on the “+” button in the top right corner of the My History tab and find the game you attended in the past.

Select Clubs offer additional digital ticketing features which will allow you to purchase new tickets, present owned tickets at the ballpark for entry, and forward ticket inventory to and from individuals directly from the MLB Ballpark app "Wallet" section of the "Tickets" tab. For Clubs or venues that do not support the additional features, the ability to view and present tickets for entry will remain available through the "Tickets" and "Home" tabs, on the day of the ticketed event.

Purchasing tickets

1. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view
2. Make sure you have the correct team selected. If not, tap on the team name filter to change.
3. Select the game to which you want to buy tickets. Tap on a row with the green ticket icon.
4. Select your seats
5. Provide account and payment information
6. Review and complete your purchase.

Verifying and accessing a Ticketing Account

Why verify my email?

Ballpark allows access and management of tickets purchased or received through any email address once you have confirmed ownership of the email account.

How do I verify my email?

1. Fans will login with an MLB account the first time they open the MLB Ballpark app.
2. Fans who view the "Home" or "Tickets" tabs without a verified account will be prompted to "Go to your MLB Account".
3. Fans can then "Send" or "Resend" the verification email to their MLB account OR enter the email address of a ticketing account which (s)he wants to verify in order to access tickets.
4. An email will be sent to that address asking the user to verify that address by tapping on a one-time link.
5. The account will then be verified and upon returning to the Ballpark app, the fan will have access to their tickets.

How can I remove a verified account?

During the verification process, if you've incorrectly added the wrong email address OR would like to remove a secondary account that you've linked to you can do so within the app by:

1. From the Ballpark app Settings, navigate to the "MLB Account" page by tapping on the settings icon in the top right corner of the "Home" tab.
2. From the "MLB Account" page, fans can tap on the "Remove" link. This will unlock all verified emails with a (-) button next to each.
3. Tap on the (-) icon next to the email address you wish to remove.
4. This will bring up a "Remove" option to the right of the email address. Tap "Remove" to verify the change.
5. You should no longer see the email address.

Important Note: While you can remove secondary email addresses, users cannot remove their primary email address (the one used to login to the Ballpark app).

Scanning a ticket while at the Ballpark

Quickly access your tickets at the ballpark via the "Home" tab, which is the default tab in the app, or through the "Wallet" section of the "Tickets" tab. Tapping on a ticket will display a "Scan View" for display at the ballpark. This view will display your event information, seating information, and account information. If you have multiple tickets or parking passes, you can swipe through them in "Scan View" or access them in list view from "Wallet".

Forwarding a Ticket

To forward a ticket, go to the "Wallet" section of the "Tickets" tab and tap on the game for which you have ticket(s) to open the ticket list. Please be advised that not all tickets are eligible for forwarding; if not eligible, the option to forward the ticket will not be available.

Note: The ticket can be forwarded via email [via Email] or via link [Share Link]. When Forwarding via Share Link, please be advised that whomever has access to the URL will be able to receive the ticket. Take care sharing this on social networks or other public forums.

When viewing your list of tickets for a game, tap on the "Forward Tickets" button. This will enable you to select the ticket(s) you wish to forward.

For an Individual ticket:

1. Tap on the "selection circle" to the left of the ticket that you wish to forward. A check mark will appear next to the selected ticket.
2. Tap the "Forward Tickets" button and choose your delivery method.

• [Suggested Previously Used Forward Emails] - A list of emails you have successfully completed a forward to in the past may appear here. Tap on an email from this list to immediately forward a ticket to the selected email without needing to manually type the email or open your device contacts.
• [via Email] - An email address is required; a name and message are optional.
• [Share Link] - A link will be copied for you to share.
• [Select from Contacts] - Your device's Contacts will appear, giving you the ability to select a contact and then the contact's email address or phone number (if stored in your device). If an email is selected, the individual's name and email address will be populated. Tap "Send" to forward. If a phone number is selected, you will be able to forward the ticket through a text conversation.

For Multiple tickets:

1. Tap on the "selection circle" to the left of the tickets that you wish to forward. A check mark will appear next to selected tickets.
2. Tap on "Forward Tickets" at the bottom of the screen and choose your delivery method.

• [via Email] - An email address is required; a name and message are optional.
• [Share Link] - A link will be copied for you to share.
• [Select from Contacts] - Your device's Contacts will appear, giving you the ability to select a contact and then the contact's email address (if stored in your device). Once selected, the individual's name and email address will be populated. Tap "Send" to forward.

The ticket will be moved into a "Pending" state until the ticket is accepted. The sender can revoke the forward until it is forwarded again or scanned for entry.

Cancelling a Forward

Fans who forward tickets have the option of cancelling the forward at any time in the Ballpark app. There are two ways in which the sender can cancel their forwarded tickets: from the Scan View, and from the Forward History.

Cancel via Scan View

1. The sender logs into the Ballpark app and taps into the "Tickets" tab.
2. The sender taps on the desired game to view their tickets
3. The sender then finds the tickets he/she forwarded. Forwarded tickets are easily identifiable by the forward arrow icon next to them and the forward status description below the seat information. .
4. The sender taps "View" next to the forwarded ticket. This will launch the ticket in scan-view.
5. The sender should now see a "Cancel Forward" button located directly on the ticket. The sender taps the button.
6. A confirmation message will be displayed confirming the user wants to cancel the forwarded tickets.
7. If Yes is tapped, the sender will see the ticket re-activate on their screen.
8. The recipient who had their tickets revoked will receive an email letting them know.

Cancel via Event Ticket List View

1. The sender logs into the Ballpark app and taps into the "Tickets" tab.
2. The sender taps on the desired game to view their tickets
3. The sender then finds the tickets he/she forwarded. Forwarded tickets are easily identifiable by the forward arrow icon next to them and the forward status description below the seat information.
4. If the ticket policy allows for cancelling, the sender can tap on the "Cancel"/"Recall" button along the right side. (Alternatively, the sender can tap on the ticket row and launch the Scan View. On the Scan View, the sender can tap the "Cancel Forward" button located directly on the ticket.)
5. A confirmation message will be displayed confirming the user wants to cancel the forwarded tickets.
6. If Yes is tapped, the sender will see the ticket re-activate on their screen.
7. The recipient who had their tickets revoked will receive an email letting them know.

Cancel via Forward History

1. The sender logs into the Ballpark app and taps into the "Tickets" tab.
2. The sender taps on the "forward history" icon in the top right of the screen (it looks like a ticket with an arrow).
3. Once in Forward History, the sender should tap on the Team dropdown and select the Home Team of the event they wish to see.
4. Once selected, they'll see their entire Forward History for that team.
5. The sender will find the event for which they're looking, and tap on it.
6. The sender should now see ALL of their forwarded tickets for that event.
7. If the forward has yet to be cancelled, there will be a "Cancel Forward" link next to the individual ticket.
8. Once the sender taps the "Cancel Forward" button, a confirmation message will be displayed confirming the sender wants to cancel the forwarded tickets.
9. If Yes is tapped, the sender will see a status of "Revoked" on that ticket.
10. The recipient who had their tickets revoked will receive an email letting them know.

Receiving a Ticket

1. Fans who receive ticket invitations can claim the ticket and load it into the MLB Ballpark app.
2. The recipient will be notified directly by email or receive a link where they can claim tickets from the sender.
3. The recipient will arrive at a webpage to accept the ticket(s).
   1. This page will bring fans who have already downloaded the app directly in so they can retrieve their tickets.
   2. If the user does not already have the MLB Ballpark app and is using an iOS or Android device, they will be directed to download the app.
   3. If they are on a non-supported platform (e.g. Blackberry, Windows, PC), they can accept or reject the ticket via a web flow. Those fans can then access ticket(s) via the Club Ticket Provider Portal.
4. The sender and recipient will be notified by email when the transaction is complete.

Additionally, you may have been forwarded a ticket to a MLB account that has not yet completed email verification. By simply verifying your email, Ballpark will automatically accept any forwards that were in progress to that email.

What should I do if I am unable to present my tickets using MLB Ballpark digital ticketing or the "Tickets" tab in the MLB Ballpark app?

If you are unable to access purchased tickets via MLB Ballpark digital ticketing or the "Tickets" tab in the MLB Ballpark app, please contact the Box Office for immediate assistance. If you do not remember your MLB account password, you can request a new password for your MLB account by tapping on "Forgot Password?" on the login screen.

What ballparks support digital ticketing?

Chase Field (Phoenix), Angel Stadium (Anaheim), Globe Life Field (Arlington), Truist Park (Atlanta), Camden Yards (Baltimore), Fenway Park (Boston), Wrigley Field (Chicago), Guaranteed Rate Field (Chicago), Great American Ball Park (Cincinnati), Progressive Field (Cleveland), Coors Field (Colorado), Comerica Park (Detroit), Minute Maid Park (Houston), Kauffman Stadium (Kansas City), Dodger Stadium (Los Angeles), loanDepot Park (Miami), American Family Field (Milwaukee), Target Field (Minnesota), Citi Field (New York), Oakland Coliseum (Oakland), Citizens Bank Park (Philadelphia), PNC Park (Pittsburgh), Busch Stadium (St. Louis), Petco Park (San Diego), Oracle Park (San Francisco), T-Mobile Park (Seattle), Tropicana Field (Tampa Bay), Yankee Stadium (New York), and Nationals Park (Washington, D.C.).

What ballparks support club loyalty programs?

Chase Field (Phoenix), Angel Stadium (Anaheim), Globe Life Field (Arlington), Truist Park (Atlanta), Fenway Park (Boston), Wrigley Field (Chicago), Great American Ball Park (Cincinnati), Progressive Field (Cleveland), Coors Field (Colorado), Comerica Park (Detroit), Minute Maid Park (Houston), Kauffman Stadium (Kansas City), loanDepot Park (Miami), American Family Field (Milwaukee), Citi Field (New York), Oakland Coliseum (Oakland), Citizens Bank Park (Philadelphia), PNC Park (Pittsburgh), Busch Stadium (St. Louis), Petco Park (San Diego), Oracle Park (San Francisco), and Nationals Park (Washington, D.C.). Additional ballparks will be added as they become available.

Club Loyalty Program Support

For inquiries about Club loyalty program usage, your account, tickets, reward points or stored value (eCash), please review the specific contact information for the club which is listed in the application.

Ticketing Support

For all inquiries regarding ticketing accounts, inventory, verifying or ticket presentation, please contact the Club Box Office for immediate assistance.

If you have any questions about the "Wallet" tab, please contact the Club Box Office for immediate assistance or follow the instructions presented in the error message.

For inquiries involving Apple Pay transactions, please contact the Club Box Office for assistance.

MLB Ballpark App Support

If you have any questions or require troubleshooting assistance with the MLB Ballpark app, please contact Customer Service online or call us toll-free at 866-244-2291 (US) or 315-203-6761 (International).

Customer Support Hours:

• Monday through Friday, 9 a.m. to 6 p.m. ET

Customer Support remains open until the conclusion of the last game each day.

Customer Support will remain closed on the following days: Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day