Globe iconLogin iconRecap iconSearch iconTickets icon

Mobile Ticket Delivery

The MLB Ballpark app allows access and management of tickets purchased or received through any email address once you have confirmed ownership of the email account.

Accessing Your Mobile Tickets - Step 1

Step 1

If you can’t access your tickets, tap the Settings icon from the Today tab.

Accessing Your Mobile Tickets - Step 2

Step 2

Tap on MLB Account from the Settings page.

Accessing Your Mobile Tickets - Step 3

Step 3

On your MLB Account page, you can send or resend a verification email to the email address used to purchase tickets.

Step 4

A verification email will be sent to the email address requested. Tap on the link in the email to allow access to your tickets in Ballpark.

To forward a ticket, go to the Wallet tab and tap on the game for which you have ticket(s) to open the ticket list. Please be advised that not all tickets are eligible for forwarding; if not eligible, the option to forward the ticket will not be available.

  1. When viewing your list of tickets for a game, tap on the "Forward Tickets" button. This will enable you to select the ticket(s) you wish to forward.

  2. Tap on the selection circle to the left of the ticket that you wish to forward. A check mark will appear next to the selected ticket.

  3. Tap the "Forward Tickets" button and choose your delivery method.

    • [via Email] - An email address is required; a name and message are optional.
    • [Share Link] - A link will be copied for you to share. Note: When forwarding via Share Link, please be advised that whomever has access to the URL will be able to receive the ticket. Take care sharing this on social networks or other public forums.
    • [Select from Contacts] - Your device's contacts will appear, giving you the ability to select a contact and then the contact's email address or phone number (if stored in your device). If an email is selected, the individual's name and email address will be populated. Tap "Send" to forward. If a phone number is selected, you will be able to forward the ticket through a text conversation.

The ticket will be moved into a "Pending" state until the ticket is accepted. You can revoke the forward until it is forwarded again or scanned for entry.

To forward a ticket, go to the Wallet tab and tap on the game for which you have ticket(s) to open the ticket list. Please be advised that not all tickets are eligible for forwarding; if not eligible, the option to forward the ticket will not be available.

  1. When viewing your list of tickets for a game, tap on the "Forward Tickets" button. This will enable you to select the ticket(s) you wish to forward.

  2. Tap on the selection circle to the left of the ticket that you wish to forward. A check mark will appear next to selected tickets.

  3. Tap on "Forward Tickets" at the bottom of the screen and choose your delivery method.

    • [via Email] - An email address is required; a name and message are optional.
    • [Share Link] - A link will be copied for you to share. Note: When forwarding via Share Link, please be advised that whomever has access to the URL will be able to receive the ticket. Take care sharing this on social networks or other public forums.
    • [Select from Contacts] - Your device's contacts will appear, giving you the ability to select a contact and then the contact's email address (if stored in your device). Once selected, the individual's name and email address will be populated. Tap "Send" to forward.

The ticket will be moved into a "Pending" state until the ticket is accepted. You can revoke the forward until it is forwarded again or scanned for entry.

There are three ways in which you can cancel their forwarded tickets: from the Scan View, from the Event Ticket List View, and from Forward History.

Cancel via Scan View

  1. Log into the Ballpark app and tap on the Wallet tab.
  2. Tap on the desired game to view your tickets.
  3. Find the ticket(s) you forwarded. Forwarded tickets are easily identifiable by the forward arrow icon next to them and the forward status description below the seat information.
  4. Tap "View" next to the forwarded ticket. This will launch the ticket in Scan View.
  5. Tap "Cancel Forward" located directly on the ticket.
  6. A confirmation message will be displayed confirming you want to cancel the forwarded tickets.
  7. If you tap “Yes,” you will see the ticket re-activate on your screen.
  8. The recipient who had their tickets revoked will receive an email letting them know.

Cancel via Event Ticket List View

  1. Log into the Ballpark app and tap on the Wallet tab.
  2. Tap on the desired game to view your tickets.
  3. Find the ticket(s) you forwarded. Forwarded tickets are easily identifiable by the forward arrow icon next to them and the forward status description below the seat information.
  4. If the ticket policy allows for cancelling, you can tap on the Cancel/Recall button along the right side. (Alternatively, you can tap on the ticket row and launch the Scan View. On the Scan View, you can tap "Cancel Forward" located directly on the ticket.)
  5. A confirmation message will be displayed confirming you want to cancel the forwarded tickets.
  6. If you tap “Yes,” you will see the ticket re-activate on your screen.
  7. The recipient who had their tickets revoked will receive an email letting them know.

Cancel via Forward History

  1. Log into the Ballpark app and tap on the Wallet tab.
  2. Tap on the "Forward History" icon on the top right-hand corner of the screen (it looks like a ticket with an arrow).
  3. Once in Forward History, tap on the “Team” dropdown and select the Home Team of the event you wish to see.
  4. Once selected, you’ll see your entire Forward History for that team.
  5. Find the event for which you’re looking, and tap on it. You should now see ALL of your forwarded tickets for that event.
  6. If the forward has yet to be cancelled, there will be a "Cancel Forward" link next to the individual ticket.
  7. Once you tap the "Cancel Forward" button, a confirmation message will be displayed confirming you want to cancel the forwarded tickets.
  8. If you tap “Yes,” you will see a status of "Revoked" on that ticket.
  9. The recipient who had their tickets revoked will receive an email letting them know.

If you received a ticket invitation, you can claim the ticket and load it into the MLB Ballpark app.

  1. You will be notified directly by email or receive a link where you can claim tickets from the sender.

  2. You will arrive at webpage to accept the ticket(s).

    • If you have already downloaded the MLB Ballpark app, you will be brought directly into the app so you can retrieve your tickets.
    • If you have not already downloaded the MLB Ballpark app and are using an iOS or Android device, you will be directed to download the app.
    • If you are using a non-supported platform (e.g. Blackberry, Windows, PC), you can accept or reject the ticket via a web flow. You may then access ticket(s) via Alternative Methods for Mobile Ticket Access.
  3. Both you and the sender will be notified by email when the transaction is complete.

Please make sure you download and transfer to each member of your party his/her individual ticket via mobile smartphone, prior to arriving at George M. Steinbrenner Field.

  • Mobile tickets should be downloaded and accessible before proceeding through the security screenings at George M. Steinbrenner Field.
  • Transfer mobile tickets to each member of your party prior to arriving at George M. Steinbrenner Field.
  • Mobile tickets cannot be transferred after they have been scanned and Guests are inside George M. Steinbrenner Field.

Alternative Methods for Mobile Ticket Access

For tickets purchased on ticketmaster.com

The below actions must take place on your mobile device.

  • Your confirmation email will contain a link to view your tickets from your mobile browser, which can be scanned for entry into George M. Steinbrenner Field.
  • Using your mobile device, click on the "Mobile" link in your confirmation email.
  • Login using your "My Ticketmaster Account" information.
  • Click on the game you are attending under "Your Orders."
  • Click on your ticket to be scanned for entry into George M. Steinbrenner Field or click the checkbox on the ticket(s) you wish to transfer to other members of your party attending the game.

For season tickets, group tickets, or individual game tickets purchased on StubHub

The below actions must take place on your mobile device.

  • Log into your My Steinbrenner Field Account from your mobile device using your existing email address and password.
  • Once logged in, you can either "View" your tickets or "Transfer" your tickets.
    • Select "View" on your mobile device for scanning and entry into the Stadium.
    • Select "Transfer" on your mobile device to send to other members of your party attending the game.