New Sign-In Experience FAQ

When you sign into your My Yankees Account, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for your My Yankees Account and Ticketmaster.com.

You can click “Forgot Password?” at sign-in to receive an email or a text message with a one-time code to reset your password.

No. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.

With a secure, unified credential system, you can sign into your Ticketmaster account and your My Yankees Account using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.

Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of your My Yankees Account or by signing into Ticketmaster.com.

You can also contact your Yankees representative to make updates to the way they communicate with you.

To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your Ticketmaster account profile.

This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.

My Yankees Account users will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Your My Yankees Account will not be marketed to by Ticketmaster unless you make a purchase directly on Ticketmaster.com.

Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account.

Creating a Ticketmaster account is simple and secure! Follow the steps here to create an account.

Contact your Yankees representative and have them unlink your email from your Ticketmaster account. They will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.

No. Your My Yankees Account tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.

Your recipient will need to sign into their My Yankees Account with a Ticketmaster account to accept the tickets. If they do not have an account, they will be prompted to create one.

Business accounts are included in the consolidation process. If your business account does not have a first or last name associated with it, you will be required to enter one when you sign in.