Step 1: Log into the Birdland Member Ticket Exchange Portal using your My Orioles Ticket account email and password.
Step 2: Click ‘Exchange Tickets’ and then select the games you wish to exchange. You may select multiple games at a time, however you will only be able to exchange tickets from the same order at one time. This means parking must be exchanged in a separate transaction from tickets. Once you are ready to continue select ‘Continue to Select Your Tickets’.
Please note - only tickets in your original Partial, Half, or Full Season plan are eligible for the new Guaranteed Gate Giveaway program, so keep those tickets to guarantee your item. Once the original tickets leave your account through an exchange, you will not be able to participate in this Guaranteed Gate Giveaway program.
Step 3: Verify you’ve selected the correct game. Click the check box next to your seat(s) to select and then click ‘Exchange Tickets’.
Step 4: Select a new game from the list. Use the interactive seat map to select new seats or select best available by section using the list. Then click ‘Continue to Checkout’.
Step 5: Double-check that the ticket exchange information on the right-hand side of the page is correct. If you are exchanging into equal or lesser value, click ‘Exchange Tickets’. If you are exchanging into greater value, you will need to enter in your credit card information. If you have credit on your account, it will appear here for you to check the box to apply to your purchase. Then click ‘Buy Tickets’.
Step 6: You will receive confirmation that your ticket exchange was complete. If you have parking, you may complete that exchange.
On the home screen of your Ticket Exchange Portal, you will see the value of any credit you’ve received as a result of a downgrade during an exchange. You can use your account credit when exchanging or purchasing tickets. All account credit must be used for tickets for another 2026 regular season game. Unused exchange credit will expire at the end of the 2026 regular season.
