Birdland Membership A-to-Z Guide

The information is presented in alphabetical order for your ease of use. For more general fan information, please check out the Oriole Park A-to-Z Guide designed to help with information about Oriole Park offerings and accommodations for the season.



A

Account Information

Please keep your contact information (name, phone, email) up to date throughout the year.

You can update your phone number and mailing address online through the My Tickets portal. Click on the icon with the three lines in the upper right corner, then My Account, then User Info. Please note, that email addresses cannot be changed online because it impacts login information. If you need to update your email address, please contact your account representative or Member Services at [email protected]

Ensure that you do not have a spam filter on your e-mail that is preventing our messages from getting to you. Please make sure you have the following names added to your personal e-mail address book or allowed in your spam filters to ensure that you receive all relevant communications from orioles.com: [email protected], [email protected], [email protected], [email protected], [email protected] and [email protected].

B

Bags

Learn More about the Bag Policy »

Ballpark App

Learn More »

Batting Practice

Learn More »

Birdland Members Clubhouse

The Birdland Membership Clubhouse is an exclusive members-only area located on the Club Level at Oriole Park. Enjoy the area to cool off with a beverage and snack, enjoy the private cash bar, and watch the game on the TV wall.

Due to extreme demand, we anticipate updated policies for access to the Birdland Members Clubhouse for the 2024 season based on membership level and seating location. Please check back in the spring from more information.

Birdland Rewards

All Birdland Members are automatically enrolled in our Birdland Rewards program as a benefit of purchasing a plan. Birdland Rewards gives all members the ability to access and experience unique and exclusive opportunities not available to the general public. Members can customize their experience by redeeming the rewards that mean the most to you.

Birdland Rewards will return with an updated point structure for 2024! Members will continue to earn points based off their initial membership purchase and seniority as well as through challenges throughout the season.

Members can use their points starting in the Spring to redeem for exclusive items, experiences, and events. Points will expire at the end of the regular season.

Birdland Rewards Center

The Birdland Rewards Center is located in the 323 Camden Street Lobby of the Warehouse near Gate H and is open every game to assist with picking up rewards items. More information will be available in the spring of 2024.

Bistro Tables

Learn More »

C

Cashless Policy

Learn More »

Concessions

Diamond, Black, and Gold Glove Level Members receive 30% off concessions

Orange, Rookie, Pro, and Veteran Level Members receive 25% off concessions

Birdland Members must use O’s Pay located in the MLB Ballpark app to access their in-park concessions and merchandise discounts. For more information on O's Pay see below

All Birdland Member benefits are available for the account holder only and are not transferrable.

Contact Information

Our Member Services team is available to assist you throughout the year. Our normal hours of operation are Monday through Friday from 10:00 a.m. to 4:00 p.m.

Credit

Credit from a Flex Membership or credit as a result of an exchange must be used within the 2024 regular season for tickets or parking. Credit is not eligible to be used towards Opening Day, Postseason, concessions, and/or merchandise. Unused credit will expire at the end of the regular season.

If you have credit, it will appear in your My Orioles Ticket account at the checkout page during the process flow.

D

Discounts

See O’s Pay for more information

All Birdland Member benefits are available for the account holder only and are not transferrable.

E

eGift Cards

An Orioles eGift Card is the perfect gift for every O’s fan! Orioles eGift Cards can be used for tickets at Orioles.com or the Oriole Park box office. They can also be used at concessions and merchandise locations throughout Oriole Park*.

*Some rules and restrictions apply. See gift card for details.

Learn More »

Exchanges

All Birdland Members may exchange tickets in their plan on a dollar-for-dollar basis for another game within the 2024 regular season up until 24 business hours prior to the game that is being returned. An exchange date is required for every exchange and tickets cannot be returned for credit. There is a limit of 14 exchanged tickets per game. Tickets are not eligible to be exchanged into a group (15 or more tickets), suite, or pregame party purchase. Ticket exchanges must be completed online in your My Orioles Ticket account. *No more than 50% of your original plan may be exchanged. *

Beginning in mid-March, exchanges should be completed online through your My Orioles Tickets account. Once logged in, select ‘Exchange’ and you will be prompted to select your desired exchange date. Next, pick your seats from the interactive seat map and check out.

Parking passes may be exchanged for another game subject to availability. We encourage members to make parking exchanges as early as possible as we expect limited availability.

Members looking for ultimate flexibility should purchase a Flex Membership which allows you to select your own games.

View Step by Step Exchange Guide »

F

Flex Membership Redemption

All funds in your 2024 Birdland Flex Membership must be used for tickets during the 2024 regular season and will expire at the conclusion of the regular season. Flex credit is not eligible for 2024 Opening Day, Postseason, concessions, or merchandise.

Follow the steps below to select your games. New online buyers should allow 2-3 business days for their credit to be accessible online. For earlier access, please email [email protected].

  • Log into your My Orioles Tickets account. Make sure you are using the email address you used to purchase your membership
  • Click on ‘My Exclusive Offers’
  • Select 'Flex Member Single Game Discount Offer'
  • Select your game
  • Select your seat(s) using the interactive seat map. Ticket limits may apply
  • During checkout, under Account Credit, check the box labeled “Apply to my purchase” to use your account credit towards your purchase
  • View your tickets in the MLB Ballpark app
  • Access will remain open throughout the season for you to select your games as you go.

A limited amount of parking for each game is available at a discount through the ‘Birdland Member Discounted Parking Offer’ link in the ‘Exclusive Offers’ tab of your online account. Ticket fees will apply to all parking purchases.

Food and Beverage

Learn More »

Forward Tickets

Tickets can be forwarded via the Ballpark App or your My Orioles Ticket account beginning around March 1st.

Learn More »

G

Gate Opening Times

Learn More »

Gift – 2024 Members-Only Gift

All 2024 Birdland Members will receive one (1) complimentary Gunnar Henderson 2023 AL Rookie of the Year Bobblehead.

We expect this gift to be ready for pickup around the All-Star Break in July. Please stay tuned for more information and details regarding pickup after the start of the season.

Giveaway Package

Please check back in the spring for information on the 2024 Giveaway Package.

H

Hotline

Reach our Member Services team by calling our Birdland Membership Hotline at 410-547-6161. Our hours of operation are Monday through Friday from 10:00 a.m. to 4:00 p.m.

M

Members-Only News Page

The Members-Only News Page has been created to keep our current Birdland Members informed of any upcoming or current special offers, benefits, and opportunities.

You can visit the page by typing orioles.com/membernews into the address bar. We recommend you bookmark the page for easy access.

New posts will be added regularly.

Merchandise

Access to merchandise discounts will begin at the start of the 2024 regular season.

Diamond, Black, Gold Glove Level Members receive 30% off merchandise at the Orioles Team Store.

Orange, Rookie, Pro, and Veteran Level Members receive 25% off merchandise at the Orioles Team Store.

Birdland Members must use O’s Pay located in the MLB Ballpark app to access their in-park concessions and merchandise discounts. For more information on O's Pay see below

All Birdland Member benefits are available for the account holder only and are not transferrable.

MLB.tv Subscription

All 2024 Birdland Members will receive a complimentary subscription to MLB.TV for the 2024 season (a $149.99 value). Your subscription lets you watch over 250 Spring Training games and EVERY out-of-market MLB Game LIVE or on demand, along with local Pregame and Postgame coverage for select clubs, live look-ins, and highlights with MLB Big Inning and access to Minor League Baseball (subject to blackout restrictions).

To begin your subscription, check your inbox in the spring for instructions on activating your account.

MLB Shop Discount

Returning for the 2024 season, you will have access to 15% off at MLBshop.com/Orioles. Your unique code will be emailed to you prior to the start of the season.

Learn More »

My Orioles Tickets Account

My Orioles Tickets is your online tickets experience to easily manage season and single game tickets from a secure and convenient location Orioles.com.

Use your account to access your tickets, exchange your tickets, forward tickets to your friends/family, and make payments on your account. For more information or to login visit orioles.com/myaccount.

O

Opening Day Ticket Access

Exclusive access to Orioles Opening Day is available each year while supplies last through the ‘View Exclusive Offer’ tab of your My Orioles Tickets account. Some ticket limits may apply. Subject to availability.

Opening Day tickets are offered to all members at the reserved membership pricing discount.

Access to Opening Day tickets is based upon membership level. Reserved members will receive access to the same number of seats as is in their membership.

Oriole Bird Appearance Member Discount

Members receive a 20% discount on Oriole Bird Appearances at your special event. Add some Orioles Magic to your birthday celebrations, weddings, corporate parties, festivals, fundraisers, or virtual events by booking The Bird today!

To access your discount, please mention that you are a Birdland Member at the time of booking.

Learn More »

O’s Pay

2024 Birdland Members can receive their concessions and merchandise discount using O’s Pay, which is easily located in the MLB Ballpark app. O's Pay uses a unique QR code which allows members to receive their discount and pay, using their credit card on file, with a single scan!

Here’s how to access your O’s Pay:

1. Log in to the MLB Ballpark App using your MLB.com email address and password.

2. Make sure you are logged into the MLB Ballpark App using your MLB.com email address and password that you use for your My Orioles ticket account. To check to see if you are logged in correctly open the Ballpark App, click on your initials in the top left corner click my MLB account emails. At the top you will see “You’re logged in with the following email”. The email that is listed must be the same email address you use for you My Orioles Ticket account.

3. Once you ‘ve confirmed that you are logged in property you can proceed to the next step

  • Tap the 'Teams' tab in the bottom right corner.
  • Choose the Baltimore Orioles (this may already be selected).
  • Scroll down to 'O’s Pay.'
  • Tap 'O’s Pay.’
  • From the home screen, click My info to confirm that the email listed in O’s Pay matches your email you are logged into the Ballpark App with add your credit card to your account.
  • Open ‘QR Code Pay’ to scan at all POS terminals to apply your discount.

The QR Code cannot be screenshot and shared with multiple parties.

A Birdland Member’s O’s Pay discount is associated with the email on their account for their membership. The email address on the account is the only account that has the O’s Pay discount.

****New 2024 Birdland Members will start receiving their discount benefits at the start of the 2024 regular season*****

P

Parking

All parking lots will open 1 hour before gates open. Oriole Park is easily accessible via major highways. Reserved membership parking plans are available in Lot B/C and F/G/H.

Members can purchase parking at your discounted rate through the ‘Exclusive Offers’ tab of your My Orioles Tickets account when single game tickets go on-sale.

Members are strongly encouraged to purchase parking in advance. We expect parking to sellout well in advance of popular games.

Reserved members can exchange parking subject to availability.

Complimentary golf cart service is available from the parking lots to the gates for those with accessibility needs. The parking attendants can direct you to the closest available pickup area.

For more parking information or directions please refer to Orioles.com/Parking

Partners

A partner is defined as anyone with whom you share seats on your 2024 Reserved Birdland Membership. By inviting someone as a partner on your account, you can share your Birdland Rewards points and allow them to access your discount on concessions and merchandise through O’s Pay. Click “Add New Partner” to send an invite by email to your partner(s).

Partners are limited by Membership Level as follows:

  • Orange Level Memberships – 1 partner
  • Black Level Memberships – 2 partners
  • Diamond Level Membership – 5 partners
  • Flex Level membership aren’t eligible for partners.

Payment Plans

Unable to pay your 2024 membership in full by the due date? Reserved Members can enroll in an interest-free payment plan by Wednesday, January 31st. Payment plan terms vary by membership type. Please log in to renew your membership to review payment plan options.

Payment Plans are no longer available for Flex Memberships. All accounts must be paid in full at the time of purchase to allow for access to start selecting your games and seats.

Pepsi All-Inclusive Picnic Perch

Learn More »

Pickup – Birdland Rewards

Pick up your redeemed Birdland Rewards items at our Birdland Rewards Center on gamedays. Located in the first set of double glass doors to the warehouse just inside Gate H on Eutaw Street, our Birdland Rewards Center is available to members from the time gates open until 2 hours after the scheduled first pitch. You must enter the ballpark with a valid ticket before accessing this area.

To save you time, we recommend that you redeem your items in advance of the game.

If you cannot pick up your items in this manner, please reach out to our Member Services team at [email protected] to arrange an alternate pickup option.

All items must be picked up within 30 days of redemption.

Postseason

Birdland Members will have access to 2024 Postseason tickets based on their membership level. Information regarding postseason access will be sent to accounts towards the end of the regular season.

Promotional Schedule

Learn More »

R

Rainouts

Rainout policies vary based on the situation. A policy will be announced after the game is officially postponed.

Learn More »

Renewal

All 2023 Birdland Members will have the opportunity to renew the same plan and seats from the 2023 season for the 2024 season.

Log into your My Orioles Tickets account to view your 2024 Invoice. You can pay in full or enroll in our payment plan. See the payment plan above for options.

Please contact your account representative or Member Services at 410-547-6161 to discuss upgrade opportunities for next season.

Learn More »

Replay Program

Birdland Members can redeem unused tickets from their membership for deeply discounted seats to a future eligible replay date this year subject to availability. Options include: $1 Upper Reserve, $5 Upper Box, and $12 LF Lower Box. In addition, on the following dates If you have unused tickets, you would like to redeem for the Replay Program you should contact your dedicated account representative or our Member Services team at [email protected].

Eligible Replay Dates: 4/1, 4/2, 4/3, 4/15, 4/16, 4/17, 5/13, 5/14, 5/15, 6/24, 6/25, 6/26, 6/27, 7/29, 7/30, 7/31, 8/22, 9/3, 9/4, 9/17, 9/18, 9/19

Reserved Membership Calendar

Reserved Orange & Black Memberships include a reserved seat to the preselected games in their plan. View the games in your plan by clicking on the calendar below.

View Reserved Membership Calendar »

Roof Deck

Overlooking the playing field on top of the batter’s eye wall in center field, the Roof Deck is open to all ballpark patrons and offers a bird’s eye view of Camden Yards, overlooking both the field and Eutaw Street. The Roof Deck features two rows of reserved seats facing the field, high-top tables, bar seating, and a full-service bar.

Subject to availability, limited CF Roof Deck seating typically becomes for purchase shortly before the start of each homestand.

S

Scoreboard Surprises

Fans may recognize that special person’s birthday or anniversary on Oriole Park’s center field video board. Please visit Orioles.com/Scoreboard for more info.

Scoreboard Surprises have been discontinued from our Birdland Rewards program; however, Birdland Members can use their rewards points to celebrate special occasions by choosing the In-Seat Gift Bag Delivery or In-Seat Bird Visit options. Subject to availability.

SeatGeek

SeatGeek will be integrated with your My Orioles Ticket account and the MLB Ballpark app.

Accounts making purchases solely for resale are subject to cancellation without notice. The Orioles reserve the right to determine broker/reseller status.

Learn More »

Single Game Ticket Pricing

Reserved Birdland Members may purchase up to 14 additional tickets per game at their discounted rate. Discounted ticket fees apply to all additional purchases both online and by phone.

Seating areas and pricing are subject to change.

To purchase tickets at your discounted rate when single game tickets go on-sale, be sure to sign into your My Orioles Ticket account using the email associated with your Birdland Membership and then click on “View Exclusive Offers” to access the single game discounted tickets.

Additional ticket purchases are not eligible for re-sale.

Spring Training Access

Exclusive access to Orioles Spring Training in Sarasota is available each year at a discounted rate and while supplies last through the ‘View Spring Training Offer’ of your My Orioles Tickets account.

Suites

Oriole Park offers dozens of luxurious private suites of a variety of sizes. Birdland Members receive a 10% discount on suite rentals.

We have a variety of suites that can accommodate groups from 14 to 44 guests.

  • Single Game Suite Amenities Include:
  • Private Bathroom
  • Climate-Controlled Interior Seating
  • Comfortable Outdoor Seating
  • Wet Bar
  • High-definition TV's both inside and on the balcony to enjoy the MASN broadcast

T

Team Store Hours

  • Offseason: Monday – Friday 10 a.m. - 4 p.m. Saturday & Sunday Closed
  • Gamedays (Regular Season): Monday – Saturday 10 a.m. - until one hour before the gates open Sunday Open to ticketed fans only (no entrance prior to gates opening)
  • Non-Gamedays (Regular Season): Monday – Saturday 11 a.m. - 4 p.m. Sunday Closed

V

Variable Schedule

The Baltimore Orioles use a Variable Pricing Schedule. There are 5 classifications of games including: Value, Classic, Select, Prime, and Elite. This is important to remember when exchanging your tickets because if you choose to exchange to a different classification of game there will be a price difference and if you remain in the same seating area there should not be any price difference. Exchanges are completed on a dollar-for-dollar basis, based upon availability.

Game categories and pricing are subject to change.

View Reserved Membership Calendar »