Birdland Membership Auto-Renewal FAQ

What is Auto-renewal?

Auto-Renewal simplifies the Birdland Membership experience by automatically renewing your season tickets each season.

Upon purchasing a Birdland Membership, you will be required to enroll in Auto-Renewal. Your season tickets will automatically be renewed for each successive season with the original payment method used unless you opt-out.

Members will be notified of any Birdland Membership changes (including benefits, pricing, and more) and the approaching opt-out deadline at least 30 days in advance. In the event you opt out of Auto-Renewal, your Birdland Membership will not be renewed for future seasons.

Upon purchasing a Birdland Membership, am I required to enroll in Auto-Renewal?

Yes, all new Birdland Members (season ticket holders) are required to enroll in Auto-Renewal.

How do I opt-out of Auto-Renewal?

If you would like to opt-out of the program, you have complete control to do so before each season's deadline. To opt-out of the program, please notify your Orioles representative by calling 410-547-6161 or cancel at orioles.com/autorenewal. The deadline to opt-out for the 2027 season is Friday, August 7, 2026.

What payment plans am I eligible for?

Upon purchasing a Birdland Membership, you will be required to enroll in Auto-Renewal. All Members enrolled in Auto-Renewal will be placed into one of the two payment plans below based on your membership type.

• Reserved Members will be enrolled in a 6-month payment plan.
• Flex Members will be enrolled in a 4-month payment plan.
• All Membership plans have an option to pay in full.

If I enroll in Auto-Renewal, am I able to change my plan size and/or seating location?

Yes, changes to your plan size and seating location can be made with your Birdland Membership account representative each year after you receive the pricing and plan information by email for the following season.

What happens if I enroll in Auto-Renewal now, and later change my mind about my enrollment status?

No problem. You can opt-out of the Auto-Renewal feature at any time, effective for the next season. But you must do so prior to the opt-out deadline for the next season, which typically will occur in or about August prior to the start of the coming season (exact dates will be communicated to enrolled Members at least 30 days in advance of the deadline). If you do not opt-out by the deadline, you will be charged for the next season.

In the event you opt out of Auto-Renewal, your Birdland Membership will not be renewed for future seasons. See the "How to Opt-out" section below for details how to cancel Auto-Renewal.

What am I agreeing to by opting into Auto-Renewal?

Each account enrolling in Auto-Renewal must agree to the Terms & Conditions Agreement.

If I enroll in Auto-Renewal, will I be able to review pricing, payment dates, and other details before the first payment is made?

Yes, you will be able to review all pertinent information prior to the opt-out deadline, at least 30 days prior to that deadline.

Do I have to sign up for Auto-Renewal to do the payment plan?

Upon purchasing a Birdland Membership, you will be required to enroll in Auto-Renewal, which includes a payment plan.

Does it cost extra to enroll?

No. Enrolling in Auto-Renewal does not change the total balance of your order.

Can I pay off my balance before the final payment plan due date?

Please contact Membership Services with any additional questions at members@orioles.com, or call them at 410-547-6161.

How do I Cancel/Opt-out from Auto-Renewal?

Visit orioles.com/autorenewal to cancel or send your request to members@orioles.com, including your name and account number, or contact your dedicated account representative, or call us at 410-547-6161. Please remember that cancellation must be completed prior to the Opt-out Deadline prior to the start of a new season to avoid being charged for season tickets for that season. The deadline typically will occur in or about August prior to the upcoming season and will be communicated to enrolled Members via email at least 30 days in advance.

CURRENT MEMBERS ENROLLED IN AUTO-RENEWAL:

I want to make changes to my package and/or seating location for 2027. How do I do that?

Since you are enrolled in Auto-Renewal, your current package will renew as-is. If you'd like to make changes to your plan please follow these instructions:

• Upgrade to a different plan type: Please contact your dedicated service representative ahead of the opt-out deadline on August 7, 2026 to discuss options.
• Move seats, change plan type, or add seats: Please remain in Auto-Renewal and you will be able to make these changes to your plan during our annual online relocation window occurring right after your first payment in mid-August.
• Downgrade to a plan of lesser monetary value: Please contact your dedicated service representative ahead of the opt-out deadline on August 7, 2026 to discuss options.

When will the opt-out period be if I want to change my enrollment status?

The opt-out period for the 2027 season will end on Friday, August 7, 2026. During this time, you can make changes to your enrollment status.

If I opt out of Auto-Renewal, does that mean I lose my season tickets?

If you opt out of Auto-Renewal, you will no longer be guaranteed the ability to renew your same seats for the 2027 season. If you have questions, please contact your dedicated service representative or Member Services at members@orioles.com.