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Mobile Ticketing in the MLB Ballpark app FAQ

MLB Ballpark app - Overview

What is the MLB Ballpark app?

The MLB Ballpark app is MLB's free official app that makes it easy to access, manage and use your tickets. Learn More >

What are the benefits of using the MLB Ballpark app?

Accessing your tickets in the app helps prevent lost or stolen tickets, makes it easy to share tickets with friends, and provides up-to-date game time information.

What devices are compatible with the Ballpark app?

For Apple device users, please click here for more information. For Android users, please click here for more information. If you do not have a supported device or need assistance, call (212) YANKEES or email [email protected].

MLB Ballpark app - Account Set Up & Ticket Access

Do I need an MLB account to use the MLB Ballpark app?

Yes. When you download the MLB Ballpark app, you will need to create or log in with an MLB account. An MLB account is free and easy to create directly from the MLB Ballpark app or by clicking on the right-most button on the top navigation bar on yankees.com.

How do I access the tickets I’ve purchased?

To view your tickets:

  1. Open the MLB Ballpark app on your phone.
  2. Log in to an existing MLB account or create a new account with the same email address used to buy your tickets.
  3. If this is your first time accessing your tickets in the MLB Ballpark app, you may need to verify your email address by tapping the Settings gear on the top right-hand corner of the Today tab, selecting “MLB Account,” and tapping to send the verification email.
  4. A verification email will be sent to the email address requested. Click on the link in the email to allow access to your tickets in the MLB Ballpark app.

All of your tickets will be available in the Wallet tab or the Today tab on gameday.

How do I connect my Yankees ticket account?

Your Yankees ticket account is where your Yankees tickets are held. A ticket account number is automatically created when you buy or accept transferred Yankees tickets. You can find your account number in the MLB Ballpark app by tapping the Settings gear on the top right-hand corner of the Today tab and selecting “Ticket Accounts.”

When you log in to the MLB Ballpark app with the same email address that you used to buy or accept transferred tickets, your MLB account will automatically become associated with your Yankees ticket account.

If you are having trouble accessing or connecting your ticket account, please call (212) YANKEES or email [email protected].

Is my MLB account the same as my Yankees ticket account?

No, but your MLB account allows you to access to the tickets within your Yankees ticket account through the MLB Ballpark app. When you log in to the MLB Ballpark app with the same email address that you used to buy or accept transferred Yankees tickets, your MLB account will become associated with your Yankees ticket account.

What if I don't receive the verification email or my Yankees tickets are not appearing in the app?

Make sure you’ve entered your email address correctly and it is the email address that you used to purchase your Yankees tickets. If you still do not see your tickets in the Wallet tab or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please call (212) YANKEES or email [email protected].

I linked my Yankees ticket account and my MLB account in the past. Do I need to verify my email address to access tickets?

No. If you have previously linked your Yankees ticket account and MLB account or verified the email address associated with your MLB account, you will not be asked to verify again.

How do I find tickets that I purchased with a different email address?

Tap the Settings gear in the top right-hand corner of the Today tab, select “MLB Account,” and enter the email address associated with your ticket purchase or transfer in the Add Another Email field. A verification email will be sent to that email address to confirm you want to associate it with the MLB account that you’ve used to log into the MLB Ballpark app. After completing the verification process, you will be able to access and manage all tickets associated with your secondary email address.

My email address is verified and I see a ticket account number on the Ticket Accounts page. Why aren't my tickets showing up in the MLB Ballpark app?

After you’ve confirmed that the tickets were purchased with an email address that is verified on the MLB Account page and that your Yankees ticket account is displaying on the Ticket Accounts page, you may need to refresh your Wallet tab by pulling down on the screen.

MLB Ballpark app - Ticket Wallet

What is the Ticket Wallet?

The Wallet tab provides you with quick access and management of all of your MLB tickets. After downloading the MLB Ballpark app, click the Wallet icon on the bottom tab to see all of the tickets you own.

Can I see my tickets for all teams within the Wallet or just one team at a time?

You will be able to access your tickets to any MLB team’s game or event as long as you used the same MLB account or email address to purchase or accept transfer of the tickets.

Which types of tickets will be displayed in the MLB Ballpark app?

The MLB Ballpark app displays regular season, Postseason, Spring Training and other event tickets within the Wallet. Tickets that you have forwarded to friends will not show a barcode. There will be a message that the ticket has been forwarded with a cancel button in place of the barcode.

Where can I see more event details about the game?

On the team page accessed via the bottom tab bar, you can find detailed information about the day's event.

If I purchase tickets via StubHub, will they appear in my MLB Ballpark app’s Wallet?

Yes. Tickets you purchase on StubHub will be available on your Wallet tab as long as you used the same email address associated with your MLB account.

What will happen to my tickets if I sell them on StubHub?

Tickets sold on StubHub are no longer accessible to you. The tickets you owned are no longer valid.

Can I sell my tickets via the MLB Ballpark app?

No. If you wish to sell any tickets you've purchased directly from the Yankees, you may do so via your My Yankees Account or by visiting StubHub.com, the official ticket resale marketplace of the New York Yankees. Tickets may be forwarded via the MLB Ballpark app but resale functionality is not available at this time.

What if I can’t find tickets I’ve purchased or tickets that were forwarded to me?

First, confirm that the tickets were purchased with an email address that is verified on the MLB Account page.

Next, confirm that a Yankees ticket account is displaying on the Ticket Accounts page. If there is not a Yankees ticket account listed and you’re certain that the email address you have verified is correct, then please call (212) YANKEES or email [email protected].

Note, you may need to refresh your Wallet by pulling down on the screen to see updated ticket inventory. If your Yankees tickets were originally forwarded to you by another MLB Ballpark app user, the original sender may have canceled the forward and you should check with the person who sent you the tickets.

If you are still having difficulty locating mobile tickets you believe should be appearing in your Wallet, call (212) YANKEES or email [email protected].

Can I still print my Yankees tickets at home?

No. Print-at-home paper tickets (PDFs) are being discontinued so as to further combat fraud and counterfeiting of tickets associated with print-at-home paper tickets (PDFs).

MLB Ballpark app - Mobile Ticket Barcode

What is a mobile ticket barcode?

Each ticket has a mobile ticket barcode that must be scanned for entry into Yankee Stadium via your mobile device.

How do I access the ticket to scan for entry?

Tap on an individual ticket from the Wallet to pull up the mobile ticket barcode. The Section/Row/Seat and barcode will be displayed, along with access to the terms and conditions governing your ticket via the information icon. All ticket verification (QR code) on mobile tickets will not appear until 48 hours before a game's scheduled start time.

Why is my ticket barcode not showing in the MLB Ballpark app?

There are several reasons why your barcode may not be available including that the ticket has been forwarded or the ticket had been forwarded to you and has since been canceled or recalled.

Additionally, for security purposes, the ticket verification (QR code) on mobile tickets will not appear until 48 hours before a game's scheduled start time.

For further assistance, call (212) YANKEES or email [email protected].

I just forwarded a ticket via the MLB Ballpark app. Why do I still see it?

Your ticket, without the barcode, will remain in your Wallet until your forward is accepted by the recipient. If you wish to cancel the forward, you can do that directly from the ticket.

During what window of time can I forward tickets?

You can forward tickets via the MLB Ballpark app from the moment you purchase them until four hours after the first pitch of that day's game as long as that ticket has not already been scanned in for entry at Yankee Stadium.

What should I do if I need to enter Yankee Stadium for the start of the game and the rest of my group is not here yet?

You can easily forward tickets to friends via the MLB Ballpark app up to four hours after the start of that day's game as long as the tickets have not already been scanned in for entry at Yankee Stadium.

Can I use a screenshot of my ticket?

No, screenshots of tickets will not be accepted for entry to Yankees games at Yankee Stadium.

Can I use Apple Wallet for my Yankees tickets?

Yes. From the bottom of the ticket inside the MLB Ballpark app, you can tap Add to Wallet to add your ticket to Apple Wallet.

Can I use Google Pay for my Yankees tickets?

No. Support for adding tickets to Google Pay is not yet available from the MLB Ballpark app.

Why won't my ticket barcode scan?

If your screen brightness is too low, the barcode may have difficulty being scanned. The MLB Ballpark app will automatically attempt to increase the brightness of your display or you can do so manually by following the instructions for your device. Please note, cracked screens may impact your barcode's ability to scan. The barcode displayed is accompanied by a number. If there are difficulties reading a valid barcode on a digital ticket displayed within the MLB Ballpark app, visit the Yankee Stadium Ticket Office.

What if I lose connectivity after I've retrieved my tickets?

As long as you have previously viewed your tickets, you will still be able to view your tickets in the MLB Ballpark app even with low connectivity. To ensure they are accessible regardless of connectivity, we highly recommend that you download and transfer to each member of your party his/her individual ticket via mobile smartphone, prior to arriving at Yankee Stadium.

If I access my tickets from the MLB Ballpark app, can I still have them printed at a Will Call window?

Since tickets retrieved within the MLB Ballpark app will now be considered printed, the tickets will not be available for pickup at Will Call. You should present the ticket displayed in the MLB Ballpark app on your mobile device for entry at the gate. If you are unable to access your ticket, go to a Ticket Office window for assistance on gameday. If you have any questions, please call (212) YANKEES or email [email protected].

What do I do if my mobile device's battery dies?

If your battery dies before entering Yankee Stadium, please go directly to customer service at the Yankee Stadium Ticket Office. Upon presenting proof of original purchase, a traditional hard stock paper ticket will be printed for you to use to enter Yankee Stadium.

MLB Ballpark app - Ticket Forwarding

What is ticket forwarding?

The MLB Ballpark app allows you to easily forward tickets to family, friends, colleagues, ticket partners and others with whom you wish to share your tickets so that they can access their ticket on their personal phone.

How do I forward a ticket?

From the Wallet tab, tap on a game to access a list of your tickets. At the bottom of the list, tap “Forward Ticket.” Select the ticket(s) you wish to forward then choose “Select From Contacts,” “Via Email,” or “Share Link.” Selecting “Forward Ticket” again prompts you to enter an email address or choose a friend from your Address Book. You can then add the recipient's name (optional) and a message (optional) before tapping “Send” to complete the forward. If you wish to send via another method, you can tap “Share Link,” which will provide you a unique link to share.

Will the MLB Ballpark app automatically link to the contacts that exist in My Yankees Account?

No. At this time, My Yankees Account contacts will not populate in the MLB Ballpark app. However, the MLB Ballpark app will automatically link to the address book and contacts on your mobile device.

How does forwarding a ticket via “Share Link” work?

A unique link will be generated that you can distribute as you see fit. Please only share this link with one person to whom you are forwarding your ticket. If you share the link with multiple recipients, whomever clicks that link and completes the ticket acceptance process first will now own that ticket.

How will my recipient know I forwarded tickets?

Both you and the recipient will receive an email indicating that the ticket forward has been initiated. The recipient will receive a unique link in that email to accept the ticket. If you forwarded your tickets via “Share Link,” the recipient will receive the notification by whatever method you chose to deliver the unique link.

How do I accept a ticket forward?

You must click “Accept” on the email invitation you received. If you do not already have the MLB Ballpark app on your supported iOS or Android device, you will be prompted to download the app.

I do not have a supported iOS or Android device. Can I still accept a ticket forward?

Yes, you can accept and receive your tickets in a standard web browser. Once a ticket forward has been accepted, call (212) YANKEES or email [email protected].

What if the email address where I received the ticket forward is not the same as the email address associated with my MLB account?

The email address where you received the ticket forward does not need to match the email address associated with your MLB account, but you will be required to click “Accept” on the email invitation.

Please follow the instructions above for associating an additional email address with your MLB account.

Can I reject a ticket forward?

Yes. Just click “I do not want to accept this ticket” on the Ticket Accept webpage. This webpage is accessible only from the ticket forward email sent to the recipient. The sender of the ticket forward will be informed that their invitation was declined and will continue to have access to the ticket in their MLB Ballpark app.

If I receive a forwarded ticket, can I re-forward that ticket to another recipient?

Yes, a ticket can be forwarded again. Each time a ticket is forwarded, the two participants, the sender and the recipient, will receive a notification of this transaction.

Can I cancel a Yankees ticket forward?

Yes, the sender can cancel a ticket forward any time before the barcode has been scanned. This can be accomplished from the Wallet tab by selecting an individual ticket and tapping “Cancel” or by clicking on the Ticket Forward icon at the top of the Wallet tab. Select the specific Forward then tap “Cancel Forward.” The recipient of the ticket you forwarded will be notified.

Can I cancel or recall a Yankees ticket forward after it has been accepted?

Yes, the original ticket sender can cancel or recall a ticket forward after it has been accepted. The sender and recipient will be notified by email of this action and the ticket will disappear from the recipient's (or anyone they may have forwarded it to) Wallet tab. However, once the ticket has been scanned for entry, the ticket cannot be recalled.

Can I cancel a Yankees ticket forward after it has been accepted and re-sent?

Yes, the original ticket owner can cancel the forward for a ticket to a Yankees home game regardless of how many times it has been re-forwarded as long as it has not been scanned for entry yet. The sender and original recipient will be notified by email of this action, and the ticket will disappear from the Wallet Tab and/or My Yankees Tickets account of whomever the ticket had last been forwarded to.

Can I forward multiple Yankees tickets to a single account?

Yes. Tickets can be forwarded together for the same event or one ticket at a time.

Where can I find the status of all Yankees ticket forwards?

You can navigate to the ticket forward icon at the top of the Wallet tab. There, you will find all sent and received ticket forwards for your account.

What if I never received the email notifying me of a ticket forward?

If you are expecting to receive a ticket forward but were never notified by email, please contact the sender. The sender can cancel the current ticket forward, then re-send to you by email or share link. If you or the sender are still having difficulties, call (212) YANKEES or email [email protected].

If I contact the Yankee Stadium Ticket Office, can they forward tickets via the MLB Ballpark app on my behalf?

No. If you wish to provide tickets to friends or family, please visit the "Will Call" section in the A to Z Guide at yankees.com.

If the person I forward tickets to deletes the email they received to accept the ticket(s) before they click "Accept," what should I do?

You should cancel your original ticket forward and then re-forward the ticket via the MLB Ballpark app so the recipient receives a new email through which to accept the ticket(s).

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